News and Updates 2022
A2A users only - Important update on the use of A2A Test/Integration Site
Claims Portal will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user and a change password function has been included. Technical Specifications have been released and users can test their system updates for A2A Token on the test/integration site until 7th February 2023. A2A Token will be deployed in Live on 24th January 2023, in addition there is a two week parallel running opportunity. Read more
Claims Portal Helpdesk - Christmas Opening Hours December 2022 to January 2023
Claims Portal Helpdesk - Christmas Opening Hours December 2022 to January 2023 Read more
Reminder - Notification of SSL Certificate update - Tuesday 15 November 2022
Please note that on Tuesday 15 November at 08:00 (GMT) the SSL Certificate will be updated in the Integration/Test environment. Read more
A2A users only – Integration testing for A2A Token
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
Notification of updated Privacy Notice
Our group privacy notices have been updated to ensure that we are compliant with data protection legislation. Read more
A2A users only – Recording available from Workshop for A2A Token Implementation
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
Reminder - A2A users only – Access to Integration for Testing A2A Token
Claims Portal will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Technical Specifications have been released and users can test their system updates for A2A Token in integration between 7th November 2022 and 16th January 2023. Read more
A2A Users Only - Final Technical Specifications Available for A2A Token
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging and a password change function. Read more
A2A users only – Presentation from Workshop for A2A Token Implementation
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
Security Enhancements - Notification of New Password Validation Rules
As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal. Read more
Notification of SSL Certificate update - Tuesday 15 November 2022
Please note that on Tuesday 15 November at 08:00 (GMT) the SSL Certificate will be updated in the Integration/Test environment. Read more
A2A RTA Insurer Index 266
An updated version of the Insurer Index spreadsheet is now available. Read more
A2A users only – Access to Integration for Testing A2A Token
Ahead of testing system updates, please ensure that A2A users check that they have access to the integration site to complete testing. Read more
Reminder – Draft Technical Specifications and Workshop for A2A Token
Claims Portal will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
Reminder: Claim Notification Form (CNF) time-outs due to Bank Holiday
This is a reminder to users that because of the short notice given of the bank holiday on Monday 19th September, the extra bank holiday has not been taken into account in Portal timescales, so there will be instances where there is a one-day difference in time-outs, and for users who rely on Portal notifications, the notification is inaccurate by one day. Read more
A2A users only – Workshop for A2A Token Implementation
Claims Portal will be introducing a token to A2A messaging. Read more
Important: Claim Notification Form (CNF) time-outs due to Bank Holiday
This is a reminder to users that because of the short notice given of the bank holiday for the late queen’s funeral, the extra bank holiday will not be taken into account in Portal timescales, so there will be instances where there is a one-day difference in time-outs, and for users who rely on Portal notifications, the notification is inaccurate by one day. Read more
Executive Dashboard - August 2022
Claims Portal Ltd has released its monthly update to the Executive Dashboard. Read more
Claims Notification Form (CNF) timeouts for Monday 19th September
Following the recent passing of Queen Elizabeth II, Monday 19th September will be a national day of mourning and a Bank Holiday across the UK. Read more
A2A Token - Updated Timing Plan
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. Read more
Updated Technical Specifications Available for A2A Token
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
A2A Users only – Reminder of A2A Token Timing Plan
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. Read more
Executive Dashboard - July 2022
Claims Portal Ltd has released its monthly update to the Executive Dashboard. Read more
Reminder: Updated Technical Specifications Available for A2A Token
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. The token will apply an additional layer of security to verify the identity of the user, along with current credentials. Read more
RTA A2A Insurer Index V265
An updated version of the Insurer Index spreadsheet is now available. Read more
A2A Users only – Updated Technical Specifications for A2A Token
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging. Read more
A2A Users only - Introduction of A2A Token Timing Plan
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging, similar to that commonly used in other systems. Read more
Security Upgrades to Supported Browsers is now live
We are pleased to inform you that the security upgrade for supported browsers compatibility to access the Claims Portal website is now live. This means that only certain supported browsers will allow you to gain access to the portal and training sites. Read more
Claims Portal’s new Chair: Phil Dicken
Claims Portal Limited, which processes personal injury claims, has appointed Phil Dicken as its new chair. Read more
RTA Insurer Index Update - Version 264
An updated version of the Insurer Index spreadsheet is now available. Read more
Notification of Security Upgrades to Supported Browsers from Tuesday 12 July 2022
To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal is being introduced on Tuesday 12 July 2022. Read more
Testing Supported Browsers on the Claims Portal Training Site
To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal is being introduced. This means that only certain browsers will allow you to gain access to the portal live and training sites. Read more
A2A Users only - Introduction of a Token for authentication
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging, similar to that commonly used in other systems. Read more
Notification of Important Security Upgrades to Supported Browsers
To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal will be introduced in July. Read more
Important Security Upgrades to Supported Browsers
To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal will be introduced in the next month. Read more
Executive Dashboard - May 2022
Claims Portal Ltd has released its monthly update to the Executive Dashboard. Read more
RTA Insurer Index Update - Version 262
An updated version of the Insurer Index spreadsheet is now available. Read more
Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May
Please note that Claims Portal will be performing maintenance on the Production site from 14:00 (GMT) on Saturday 30th April 2022 until 12:00 (GMT) on Sunday 1st May 2022. Read more
Notification of Production Site Maintenance - Sunday 22 May 2022
Please note that on Sunday 22nd May 2022 between the hours of 05:00 to 19:00 (GMT) Claims Portal will be performing maintenance on the Production site. Read more
Administrator set-up for Multi-Factor Authentication (MFA) access
Claims Portal Limited recently introduced Multi-Factor Authentication (MFA) log in access to Claims Portal Limited. Read more
RTA Insurer Index Update - Version 261
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal Update
We are implementing the following small changes to Claims Portal: Read more
Multi-Factor Authentication (MFA) access is now live
We are pleased to inform you that the Multi-Factor Authentication (MFA) log in access to Claims Portal Limited is now live Read more
Multi-Factor Authentication (MFA) User Guide
We have created a User Guide which provides step-by step instructions on how to log in to the Claims Portal from 21st March 2022. Read more
Notification of Network Maintenance - Wednesday 30 March 2022
Please note that on Wednesday 30 March between the hours of 21.00 to 01.00 (GMT) on 31 March 2022 Claims Portal will be conducting Network Maintenance. Read more
Upgrade date extended for security changes – disabling of some versions of Cipher Suite on TLS Protocol to Monday 28 March 2022
Please be advised that to maintain security, the use of some versions of Cipher Suite on TLS Protocol will be discontinued. Read more
Deadline Extended for Multi-Factor Authentication (MFA) Verification Site from Wednesday 9th March to Friday 11th March 2022
We recently contacted Administrators to log in to our Multi-Factor Authentication (MFA) verification website to confirm the credentials of all users within their organisation. The deadline for completion has now been extended to 11th March 2022. Read more
Deadline for Multi-Factor Authentication (MFA) Verification Site 09 March 2022
We recently contacted Administrators to log in to the Multi-Factor Authentication (MFA) verification website to confirm the credentials of all users within the organisation. The deadline for completion is 09 March 2022. Read more
RTA Insurer Index Update - Version 260
An updated version of the Insurer Index spreadsheet is now available. Read more
Notification of SSL Certificate update - Tuesday 08 March 2022
Please note that on Tuesday 8th March between the hours of 08:00 to 08:30 (GMT) the SSL Certificate will be updated in the Production environment. Read more
Notification of security changes – disabling of some versions of Cipher Suite on TLS Protocol
Please be advised that to maintain security, the use of some versions of Cipher Suite on TLS Protocol will be discontinued. Read more
Multi-Factor Authentication (MFA) User Guide
Between 23rd February 2022 and 9th March 2022, Administrators will be required to confirm the log in credentials of all Claims Portal Limited users within their organisation. Read more
Introduction of Multi-Factor Authentication – next steps
Further to our recent correspondence, Claims Portal will shortly be implementing Multi-Factor Authentication (MFA) logging in credentials; this will introduce an additional layer of security for the verification of the identity of the user. Read more
Executive Dashboard - January 2022
Claims Portal Ltd has released its monthly update to the Executive Dashboard. Read more
RTA Insurer Index Update - Version 258
An updated version of the Insurer Index spreadsheet is now available. Read more
Scheduled Maintenance 08 February 2022
We will be performing system maintenance and there will be a short interruption of between 1 to 2 minutes Read more
RTA Insurer Index Update - Version 254
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal User Survey
Claims Portal is seeking feedback from users, we would appreciate it if you could complete a short survey to let us know your thoughts. Read more
Executive Dashboard - December 2021
Claims Portal Ltd has released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
