News and updates 2019
Important! Helpdesk Opening Hours Over Christmas
Please see below our Helpdesk opening hours over Christmas Read more
Executive Dashboard Management Information Now Available - November 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important! Please take note - Using the Insurer Index
Using the Insurer Index Web Users: When Searching for a Compensator The Organisation ID cannot be used when searching for a Compensator/Insurer. Read more
Executive Dashboard Management Information Now Available - October 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Insurer Index Update for RTA A2A Users v222
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard Management Information Now Available - September 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Notification of security changes - Thursday 10 October 2019
Please ensure that you pass this information to your IT department. Please note that on Thursday 10th October at 8am the SSL/TLS Certificate will be updated in the A2A test environment. Read more
Executive Dashboard Management Information Now Available - August 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important! Scheduled maintenance update to All Users
On the following dates our IT supplier, CRIF, will be undertaking some essential maintenance work on our sites. Read more
Important! Scheduled maintenance update to All Users- 12/13 October 2019
On the following dates our IT supplier, CRIF, will be undertaking some essential maintenance work on our sites. Read more
Executive Dashboard - July
Please note that due to a data supply issue the Executive Dashboard for July includes data up to 13 August 2019. We are unable to recreate the dashboard excluding August’s data. Read more
Executive Dashboard Management Information Now Available - July 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal Administrators - Save the Date!
We are excited to announce that on 22nd October 2019 Claims Portal Ltd will be holding a Town Hall style event specifically for Administrators of the Portal. Read more
Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
Executive Dashboard Management Information Now Available - June 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Insurer Index Update for RTA A2A Users v221
An updated version of the Insurer Index spreadsheet is now available. Read more
Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
Important! Scheduled maintenance - Friday 12 July 2019
On Friday 12 July 2019 our IT supplier, CRIF, will be undertaking maintenance to the Portal. This means the Claims Portal will be unavailable between the hours of 02:00am and 04:00am. A planned disruption warning will also be displayed on the Claims Portal home page. Read more
Important message to all A2A Users
A number of A2A users are submitting the same call either 24/7 or throughout the business day to determine the availability of the Claims Portal. Although this is acceptable for the production site, this practice should not be used for the A2A integration site, as it can impact on the site’s performance. Please ensure that you are only submitting calls to the site when you are actively conducting testing. Please refrain from submitting unnecessary calls to the A2A integration site. Organisations that are identified as submitting calls to the A2A integration site whilst not conducting testing may be contacted by Claims Portal. Thank you. Tim Wallis Chair, Claims Portal Ltd Read more
4 weeks to go - Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
The count down begins! Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
Executive Dashboard Management Information Now Available - May 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important message to all A2A Users
A number of users are sending high volumes of messages to the Claims Portal A2A production and integration sites. This may impact the performance of the service for all users. Read more
3 Days to go - Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
Sign up now to receive regular email updates on the Whiplash Reforms programme
You can now sign up to receive regular email updates on the Whiplash Reforms programme at Read more
Important message to all A2A Users
A number of users are sending high volumes of messages to the Claims Portal A2A integration site. This is impacting the performance of the service for all users. This site is for testing that your API is working correctly and not for volume testing. Read more
Executive Dashboard Management Information Now Available - April 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Notification of security changes – disabling of TLS 1.0 and TLS 1.1
Please ensure that you pass this information to your IT department. Please be advised that use of Transport layer security (TLS), formerly known as SSL, versions 1.0 and 1.1 will be discontinued as detailed below. The only version that will be supported is TLS 1.2. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v218
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard Management Information Now Available - March 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019
Please note on Thursday 21 March 2019 we will be making improvements to the way in which users connect with the Claims Portal website www.claimsportal.org.uk Read more
Important reminder to all Users of the Claims Portal
The role of the Administrator is to ensure that all Users in your organisation have continued Portal access, but more importantly to make sure that all Users have their own access and do not share login details. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v216
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard Management Information Now Available - February 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important information - Re-assigning Claims
The Re-assign function in the Portal allows you to transfer a claim from your organisation to another / external Compensator / Insurer organisation. Read more
Notification of SSL certificate update Monday 25 March 2019
Please note that on Monday 25th March at 8am the SSL Certificate will be updated in the PRODUCTION environment. Read more
Important! Scheduled maintenance Sunday 10 March 2019
On Sunday 10 March 2019 our IT supplier, CRIF, will be undertaking maintenance to the Portal. Read more
Updated Executive Dashboard Management Information now available - January 2019
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Updated Executive Dashboard Management Information now available - December 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Notification of SSL certificate replacement on 14 January 2019
Please be advised that on Monday 14 January at 9am, the Claims Portal SSL certificate will be renewed on the A2A test site and the web browser training site. Read more
