Terms of use


Please read these Terms of Use carefully, as they apply directly to your use of the Claims Portal Ltd websites; https://www.claimsportal.org.uk/ and https://www.rapidclaimsettlement.org.uk/ (hereafter ‘CPL websites’).

By accessing these websites you agree to have accepted these terms. If you do not agree, please do not use these websites and should exit immediately.


Other Applicable Terms

These Terms of Use refer to the following additional terms, which also apply to your use of the CPL websites:

  • Our Privacy Policy (also known as our fair processing notice) sets out the terms on which we process any personal data about you.
  • Our Cookie Policy sets out information about the cookies on CPL websites.
  • The User Agreement is the Agreement between you and Claims Portal Ltd governing the contractual relationship between the parties.


UK Only

The use of CPL websites is intended for UK residents only and complies with appropriate UK legislation and regulations. We make no representation that any of the information contained within the website is available or appropriate for use in any other country or jurisdictions.


English Law

English law shall govern the use of the CPL websites and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts. If any of the provisions of the conditions of use shall be unlawful, void or for any purpose unenforceable the particular provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions or conditions.



Whilst we take reasonable care in the preparation of the CPL websites we are not liable for any errors, omissions or misleading statements and all warranties to the fullest extent permitted by law are hereby excluded. You acknowledge that you are solely responsible for the use to which you put this site and all results and information you obtain from it. Claims Portal Ltd excludes liability for all and any losses or damages, except in the case of death or personal injury caused by our negligence, arising out of or in connection with your use of, reliance upon or inability to use this website. Claims Portal Ltd does not warrant that:

  • Any information contained on or acquired through the CPL websites is accurate, verified or complete, or
  • The CPL websites are available on an uninterrupted basis, or
  • Any defects of any description will be remedied, or
  • The CPL websites or the server that makes the CPL websites available are virus free.

You are responsible for making all arrangements necessary for you to have access to CPL websites. Claims Portal Ltd is not an internet service provider. You are responsible for the payment of the fees charged by your internet service provider.

You are also responsible for ensuring that all persons who access CPL websites through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.


Uploading Content to CPL Websites

Any content you upload to the CPL websites which is not personal data will be considered non-confidential and non-proprietary, unless otherwise specified, and we have the right to use, copy, distribute and disclose to third parties. When the content relates to personal data, please refer to our Privacy Policy.

Claims Portal Ltd will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the CPL websites.



The Claims Portal logo is a registered trademark of Claims Portal Limited.  All rights are expressly reserved.



Copyright in the whole of the CPL websites belong to Claims Portal Ltd, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form by any person without the prior written consent of Claims Portal Ltd. You may not provide a link to any CPL website from any other web site without first obtaining Claims Portal Ltd’s prior written consent. This can be requested by sending an email to claimsportal@mib.org.uk and will be dealt with by the Communications Team at Claims Portal Ltd.


Links to Third Party Websites

The CPL websites may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any website accessed by a link that we supply.



We reserve the right to update these terms from time to time without notice to you. All such updates are effective as soon as they appear on the CPL websites and your continuing use after such an update will signify your agreement to be bound. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.


Accessibility Policy

Further development is taking place to ensure full compliance with the Disability Discrimination Act. In the event that any difficulties are experienced in gaining access to any part of the CPL websites please contact Claims Portal Ltd at claimsportal@mib.org.uk


Company Information

  • Claims Portal Limited
  • Company Number: 07237927
  • Place of registration: England and Wales
  • Registered Office: Linford Wood House, 6-12 Capital Drive, Linford Wood, Milton Keynes, MK14 6XT
  • VAT registration no: 106539129