Claims Portal is a ‘Self-service’ service, therefore Administrators have the ability and responsibility for managing and maintaining all user access.

On our website, you will find an Administrator user guide with information that may help you. Below are some commonly used sections:

  • After you are Registered
  • Create New Users
  • Multi-Factor Authentication (MFA) Log-In
  • Update/change your organisation details
  • Add a branch


Top Tip: Administrators are fully responsible for managing and maintaining all User accounts. This includes password resets, expiry dates and User details.

The expiry date on your Administrator account is automatically set to expire two years after the date of inception. It is your responsibility as Administrator to manage all expiry dates for your organisation and its Users. If you let the account expire you will be locked out of the account.

Useful information