Claims Portal User agreements

Claims Portal User agreements

The Claims Portal User Agreements set out what is considered acceptable use of the Portal and the limitations that all users and software houses must abide by for the benefit of all users and stakeholders. It is important that organisations are familiar with the expectations set out in the User Agreements and take the time to understand them properly.

As part of Release 5, Claims Portal has updated the User Agreements and all users will be required to accept the new terms by 29 November 2016. The new User Agreements can viewed below and accepted from midday on Monday 19 September 2016. 

Please note: Software Houses will be contacted separately to be advised on how to accept the appropriate UA for their organisation.

User Agreement for the live Claims Portal (Post 29 November 2016)

User Interface Development Agreement for software houses (Post 29 November 2016)

How do I accept the User agreement

Accepting the User Agreement is very easy and straightforward but can only be completed by administrators. If you are a claims handler, you should contact your organisation’s administrator in the first instance, as only an administrator can accept the Portal User Agreement. If you are an administrator you should log into the Portal using your administrator credentials. On logging in, you will be presented with the User Agreement – simply tick the box to confirm you have read the details and click ‘I Agree’ to accept the Agreement.

When an Administrator logs into the Admin Console they will be prompted to read and agree to the new terms and conditions of the UA on behalf of your organisation.

Please note: Software Houses will be contacted separately to be advised on how to accept the appropriate UA for their organisation.

 I can’t access the Claims Portal, because my organisation hasn’t accepted the User Agreement. What do I do now?

If you are a claims handler you should contact your organisation’s administrator in the first instance, as they are the only people that can accept the Portal User Agreement.

If you are an administrator, you should log in using your administrator credentials and accept the User Agreement. Once accepted, your organisation will regain full immediate access to the Claims Portal. There is no need to contact the helpdesk.

I’m an Administrator but I can’t log in to accept the User Agreement. What do I do?

If you haven’t used your Administrator credentials for 90 days or more, they will have been disabled. You have the ability to reset your own password using the link in the 'Log in' section.

I represent a software house. Do I need to accept the user Agreement?

Software Houses are not required to ‘click to accept’ the User Agreement. We will contact Software Houses separately to confirm the acceptance process for the User Interface Development Agreement.