Contact us

NOTE: As Claims Portal Ltd we are NOT responsible for direct debit payments associated with C Portal, CR Portal, M Portal (and other similar variations). We are not affiliated or linked to the organisation Credit Portal                         (www.creditportal.co.uk) in any way.

Please be assured that Claims Portal Ltd do not hold individual's bank details or request direct debit payments from personal accounts. Please contact Credit Portal to resolve any concerns you may have.

Using the Contact Us form

Before you contact us, have you checked our "Using the Portal" page or "FAQs"?

If you cannot find the answer to your query, or have any other questions, we would love to help. Please fill in the form below with as much information as possible.

If you have a query regarding an existing claim, please remember to provide the following information:

  • Application ID (claim number)
  • Web User ID (if applicable)
  • A2A User name and 'As user' name (if applicable)

Did you know that you can sign up for communication updates?

Please type your full telephone number without a space

Phone us

Telephone: 0844 257 0674 (calls cost 7p per minute, plus your phone company's access charge) 8am – 6pm Monday to Friday

Press and media enquiries

For press enquiries relating to Claims Portal Limited please email communications@mib.org.uk
Please note, this is for press and media requests only and not Claims Portal support queries.