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Using the Contact Us form

Before you contact us, have you checked our "Using the Portal" page?

If you cannot find the answer to your query, or have any other questions, we would love to help. Please fill in the form below with as much information as possible.

If you have a query regarding an existing claim, please remember to provide the following information:

  • Application ID (claim number)
  • Web User ID (if applicable)
  • A2A User name and 'As user' name (if applicable)
Please type your full telephone number without a space

Press and media enquiries

For press enquiries relating to Claims Portal Limited please email communications@mib.org.uk
Please note, this is for press and media requests only and not Claims Portal support queries.