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Contact us

Using the Contact Us form

Before you contact us, have you used the search function to find information relating to your query? We have guides available across our website; some that may be useful to you can be found in the Administrator, Claimant Representative and Compensator sections.

If you cannot find the answer to your query in the sections highlighted above, please fill in the form below with as much information as possible, including;

  • if you are an A2A User
  • if you are a Web User
  • are you a Claimant Representative, Compensator or Unrepresented Claimant? 

If you have a query regarding an existing claim, please remember to provide the following information:

  • Application ID (claim number)
  • Web User ID (if applicable)
  • A2A User name and 'As user' name (if applicable)
Please type your full telephone number without a space

Important note: If you do not receive an acknowledgment receipt and ticket number within 24hrs of submitting this enquiry please contact the Helpdesk directly.


Press and media enquiries

For press enquiries relating to Claims Portal Limited please email 
Please note, this is for press and media requests only and not Claims Portal support queries.