Changes you have to request

Change of Software house when either a Claimant Representative/Compensator requests to move to a different software provider. You will be issued with a new set of A2A credentials to ensure your previous software provider no longer has access to your account, subject to;

• Run off – your existing software provider, if required, will be granted continued access for a short period of time in order to run off existing claims. Once all those claims have exited the portal, their access will be disabled and new credentials will be issued to you, the account owner, to share with your new appointed (and Claims Portal registered) software house. *Allowing two software houses to continuously share access to your Portal account via A2A and/or Web is a breach of the Claims Portal User agreement.
• No Run off – a simple transfer of supplier on a set date, new credentials will be issued. This process is to be agreed and arranged by Claims Portal.
• Pilot - either a Claimant Representative/Compensator wishes to conduct a pilot of a new software provider, for a maximum period of 12 months, subject to Claims Portal’s agreement.

If you are registered with the Solicitors Regulation Authority (SRA), please provide the details below:

If your software house is not in the list, please contact us.

The following information must match with the registered Administrator details on your Claims Portal account

The request must be supported by a Senior Partner or Manager within your organisation who has appropriate authority to authorise the change. Please provide their details below as they will be contacted directly by us to verify:

If you are an Insurer/Compensator/Self-insured, please provide the details for the Third Party Administrator/Delegated Authority (TPA/DA).
If you are a TPA/DA, please provide the details for the organisation you currently manage or wish to manage claims for.

To qualify for a Software House account, you must have a client who is an existing Portal user. Please provide details of the client you are developing software for.