News and updates 2020
Executive Dashboard Management Information Now Available - December 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Executive Dashboard Management Information Now Available - November 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Executive Dashboard Management Information Now Available - October 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Login Credentials Security – All Claims Portal Users
The role of the Administrator is to ensure that all Users in your organisation have continued Portal access, but more importantly to make sure that all Users have individual user profile access. The Administrator should not provide account access to any individual or organisation, either internally or externally, who is not permitted to use the Portal. This applies to both Web and A2A environments. Read more
Login Credentials Security – A2A Users
Sharing credentials is a breach of the Claims Portal Authorised User Agreement. If your organisation is found to be sharing credentials, Claims Portal have the right to suspend access to the account. Read more
Attention A2A Users
In August 2020, Claims Portal re-issued the Technical Specification documentation due to some users using the system in a way it was not intended. Read more
Executive Dashboard Management Information Now Available - September 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Executive Dashboard Management Information Now Available - August 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Scheduled Maintenance Notice
All Claims Portal Services will be unavailable from 9:00pm Saturday 24 October to 7:30am on Sunday 25 October due to overnight maintenance. We apologise for any inconvenience this may cause. Read more
Executive Dashboard Management Information Now Available - July 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Attention A2A Users – Changes to Technical Specifications
Claims Portal have been working alongside our Technology Partners, CRIF, to tighten the Technical Specification documentation due to some users using the system in a way it was not intended. Claims Portal took the decision to reinforce the Technical specifications to protect both the Portal’s performance and it’s users. Read more
Executive Dashboard Management Information Now Available - June 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Update - Visual changes to the Executive Dashboard
After some consideration, Claims Portal have decided to change the look and feel of the Executive Dashboard due to user feedback. Please note, the data itself has not been changed or calculated differently in any way. All data currently provided will remain the same. Read more
Claims Portal Helpdesk
We have seen an increase in the number of enquires to the Claims Portal Helpdesk in recent months, and from the nature of the enquiries and the assistance required it is apparent that many of those seeking assistance are not familiar with the Portal. We do understand that in these difficult times the members of staff who normally administer and use the Portal may be unavailable, and the purpose of this email is to assist users in understanding the best ways to obtain assistance in using the Portal. Read more
Changes to the Stage 2 Settlement Pack Negotiation Functionality
In order to enhance the Stage 2 Settlement pack negotiation functionality in the Web User Interface, Claims Portal have introduced a number of changes to this area of the Portal. The enhancements should provide more clarity to Users on the amount of the offer they are sending and accepting. In order to deploy the changes in the production site it will be necessary to take the Portal offline on Sunday 19 July 2020 between 08:00 and 14:00. Please note these changes do not impact A2A and will be also applied on the training site. Read more
Changes to Data Retention rules
We are making some changes to the data retention rules on the Claims Portal. There are two new rules being introduced on Wednesday 15 July 2020. Read more
Insurer Index Update for RTA A2A Users v232
An updated version of the Insurer Index spreadsheet is now available. Read more
Reminder - Extraordinary Maintenance this weekend
Extraordinary Maintenance: Due to an overnight extraordinary maintenance activity, all portal services will be unavailable between the hours of 03:00 and 05:00 on Saturday 4th July. We apologise for any inconvenience this may cause. Read more
Extraordinary Maintenance
Extraordinary Maintenance: Due to an overnight extraordinary maintenance activity, all portal services will be unavailable between the hours of 03:00 and 05:00 on Saturday 4th July. We apologise for any inconvenience this may cause. Read more
Service Level Agreement
During these unprecedented times the Claims Portal Team are continuing to work remotely. Please allow five working days for the team to respond to individual enquiries and requests to the Claims Portal helpdesk before raising your enquiry or request again with the helpdesk. Read more
Executive Dashboard Management Information Now Available - May 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Statements of Truth
Changes to bring the statement of truth wording in all Portal documents into alignment with the wording set out in PD 22(2.1) which came into effect on 6 April 2020 will be implemented in the Portal on Monday 25 May 2020. As a result, the production service will be unavailable to all users until 12:00 noon. Read more
Claims Portal Development Update
Working closely with our Technology Partners, Claims Portal are continuously making enhancements to the Portal Application. This includes improvements to the Administrator console. Read more
Top Tip – How to Troubleshoot Login Failed Error Messages
We regularly review the most common calls made to our Helpdesk team, and together we have compiled a short guide to help you troubleshoot the most common issues our Users have experienced when logging in to the Portal. Read more
Executive Dashboard Management Information Now Available - April 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important Update: Early May bank holiday
Within Claims Portal it is necessary to add the annual bank holidays manually. When the 2020 bank holidays were loaded the early May bank holiday was 04 May however, this was subsequently moved to the 08 May for the VE Day celebrations. Read more
Executive Dashboard Management Information Now Available - March 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
COVID-19 - A message from Claims Portal Ltd
Claims Portal takes the health and safety of its staff, customers, stakeholders and suppliers seriously at all times. During this unprecedented period, we are fortunate that the Claims Portal team is already equipped to work remotely. Read more
Insurer Index Update for RTA A2A Users v227
An updated version of the Insurer Index spreadsheet is now available. Read more
Statement of truth - Additonal note
Further note on statements of truth: Read more
Important update - Statement of truth
We are aware that under the 113th update to the Civil Procedure Rules, which will come into place on 6th April 2020, an amendment is being made to the wording of the statement of truth set out in Practice Direction 22. Read more
Important notice - Accessing the Portal for homeworkers
Accessing the Portal for homeworkers We anticipate that while the COVID 19 crisis continues, some organisations will be permitting employees to access the Portal from home. Read more
Important notice - Administrators, please read
Administrators perform an important role to manage their organisation’s users. To ensure you and your organisation have continued access to the Portal, we are introducing an advance notification email, to advise Administrators that their login is due to expire in 14 days’ time. Read more
Executive Dashboard Management Information Now Available - February 2020
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important - Executive Dashboard Update
Due to a technical issue Claims Portal were unable to produce the Executive Dashboard for January’s data, and will not be able to backdate the data. Read more
Notification of SSL certificate update Tuesday 24 March 2020
Please note that on Tuesday 24th March between the hours of 08:00 to 08:30 the SSL Certificate will be updated in the PRODUCTION environment. Read more
Important - Scheduled Maintenance
Scheduled Maintenance Read more
Insurer Index Update for RTA A2A Users v226
An updated version of the Insurer Index spreadsheet is now available. Read more
