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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first.

Practice with training site

User Guide

Latest news


RTA Insurer Index Update - Version 262


Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May


Notification of Production Site Maintenance - Sunday 22 May 2022

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