The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal. 

We recommend that you practise using the training site first.

Practice with training site

Release 7 Guide for Web Users

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Logging in

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Introduction to the process

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What happens when a Claimant submits a claim?

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Responding to a Claim

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Responding to Interim Settlement Packs

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Responding to a Stage 2 Settlement Pack Request

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Counter offers

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Responding to S2SP with additional damages

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Responding to a Court Proceeding Pack Request

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