The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practice using the training site first. 

User Guide

Latest news


Release 6 Portal changes - Deletion of Claims

Management info14/08/2018

Updated Executive Dashboard Management Information Now Available - July 2018


Release 6 - Attn of A2A Developers - Final technical specifications