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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first. 

User Guide

Latest news


Less than 2 weeks to go! Notification of security changes – disabling of TLS 1.0 and TLS 1.1

Management info15/07/2019

Executive Dashboard Management Information Now Available - June 2019


Insurer Index Update for RTA A2A Users v221