Introduction to the process
During Stage 1, the claimant representative or the unrepresented claimant (Litigant in Person) completes the Claim Notification form and submits to the insurer/compensator. The Insurer/Compensator need to respond within the time limits laid down in the Pre-action protocols.
Details of how to respond to a claim can be found in the section below.
In some circumstances, the Pre-action protocol(s) allow the claimant rep/Litigant in person to submit a request for an interim payment. For details of how to respond to the request can be found below:
Stage 2 starts when the claimant rep/Litigant in person submits a Stage 2 Settlement pack. The pack includes detailed information about the claim (value and category of loss). Details of how to respond to a Stage 2 Settlement Pack and how to make counter offers can be found below:
If no agreement has been reached at the end of the negotiations, or if the claimant is a minor, the RTA process allows for the submission of Additional damages. Details of how to respond to a Stage 2 Settlement Pack with Additional damages can be found below:
- Responding to S2SP with Additional damages (RTA only)
Where no agreement has been reached, or the claimant is a minor, the claimant rep/Litigant in person will complete a Court proceedings pack request. Details of how to respond to a Court Proceedings Pack request can be found below:
End of process
Once a claim has reached the end of the process, the claim will be removed from the system after a number of days. Please see the section regarding Data Retention. Once deleted, only claims that reached the stage where a Court Proceedings Pack has been completed will remain in the archive, accessible for authorised users via the Admin console.Back to the top.