How to log in
To access the Claims Portal, you must enter your User ID and Password provided by your Administrator.
You will separately receive a Multi-Factor Authentication (MFA) verification email. Further information can be found within our step-by-step user guide. The user guide is located here: Multi-Factor Authentication (MFA) User Guide.
Open the email you have received with the subject heading Claims Portal – Please confirm your email address. This email forms part of activating your Multi-Factor Authentication access to the live portal.
Click on the link in the email.
This will take you to the login page for the for Claims Portal.
Key in the User ID and Password provided to you by your Administrator.
Ensure that the Section is set to Claims Portal for a Claims Handler or Administration for an Administrator and then click on the Login button.
The first time you log in, you will be asked to change the password that was assigned to you by your Administrator.
Enter the old password (as provided by your Administrator). Enter your new password in the boxes provided and confirm.
About your User ID and Password
Essential details you need to know:
- The User ID is not case sensitive.
- The minimum length for a password will be 12 characters.
- The password must contain at least one special character.
- The acceptable special characters are: |!"£$€%&/=?^'*+@°#,;:.-_()
- The password must contain at least one number.
- The password must contain at least one uppercase letter and at least one lowercase letter.
- Any abbreviation of the word password including pwd or pswd will not be accepted and your password will not save.
- It is not possible to use your name as a password.
- It is not possible to use your organisation ID as a password.
- It is not possible to use your user ID as a password.
- It is not possible to reuse any of your previous passwords.
If your User ID is disabled, you will need to ask the Administrator to reset the password for you.
Disabling of User IDs and Passwords
Your User ID will become disabled if you haven’t used it for 90 days or after five incorrect login attempts.
When your User ID is disabled, it happens automatically, and only your organisation’s Administrator can re-enable it. At that point, you will be asked to change your password and to enter a new one, as shown above.
You will also need to change your password every 90 days. The system will prompt you to do that.
About MFA access
You will need to follow our User Guide to receive your one-time passcode for access to the Claims Portal. The user guide is located here: Multi-Factor Authentication (MFA) User Guide.Back to the top.