Claim Types

There are four types of claim which can submitted on the Portal and the ability to add these claim types depends on what your organisation is registered for and how your User profile is assigned by your Administrator.

These are:

  • EL – Employers’ Liability (accident)
  • PL – Public Liability
  • ELD – Employers’ Liability (disease)
  • RTA – Road Traffic Accident

Further information on the claim types can be found in the Protocols.

Top tip: When submitting a claim ensure you choose the correct claim type as this cannot be changed later if a mistake is made. A new claim would need to be created.

Creating a new claim

To create a new claim, in your worklist, click on Create a New Application

The new claim (CNF) will be assigned its unique ID, Application ID, and the Application status will be set to Claim Data Input/Edit. 

Work through the Claim form completing the fields.

 Create a new application

A CNF form for all claim types includes both Claim and Claimant and Medical Detail fields.

For EL/PL, ELD and RTA claims feature additional fields, as shown below.


EL/PL content fields


 ELD content fields


RTA content fields

 Top tip: Ensure all mandatory yellow fields are completed before sending your CNF

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