Cookie policy

The following explains how Claims Portal Ltd (“CPL”) uses non-intrusive cookies on its website www.claimsportal.org.uk and on the application website https://www.rapidclaimsettlement.org.uk/ (hereafter “CPL websites”).

Continued use of the CPL websites implies that you (the user) or the users of your computers (“you”) accept this cookie policy.

  1. What is a cookie?

A cookie is a small text file that is stored by a computer’s browser (e.g. Internet Explorer or Safari). Cookies enable websites to store user information such as preferences and settings enabling the site to respond accordingly.

  1. How does Claims Portal Ltd. use cookies?

Information supplied by cookies can help us to analyse the profile of the user and help Claims Portal Ltd to provide you with a better user experience.

CPL websites use the following cookies:

Cookie name

Description

Why it used and Expiration

ASP.NET_SessionID

Stores a temporary unique identifier for your session. No other information is stored. This cookie is removed when you close your browser.

Session Cookie. Expires when browsing session ends.

__RequestVerificationToken

This is an anti-forgery token (prevent CSRF attack). It guarantees that the poster is the one who gets the form.

Session Cookie. Expires when browsing session ends.

X-Mapping-xxxxxxxxxx

This is a load balancer, which stores a temporary unique identifier for the user session.

Session Cookie. Expires when browsing session ends.

JSESSIONID

This stores a temporary unique identifier for the user session.

Session Cookie. Expires when browsing session ends.

cookieAcceptance

Saves if user accepts cookie message

Site Cookie. Expires in 1 year

Site performance cookies

Site performance cookies remember preferences set by the user for tools found on CPL websites.

Anonymous analytics cookies

Anonymous analytics cookies are used to identify whether a visitor to the CPL websites has visited the site before.  Every time a visitor or user visits the website, web analytics software provided by a third party (ie Google analytics) generates a cookie. The user’s browser will notify if the user has these cookies; if the user does not then a new one will be generated. This allows Claims Portal Ltd to track users and how often they are visiting the website. These cookies cannot be used to identify individuals.

Session cookies

These are cookies that are designed to ensure that the users visit to the websites are as smooth as possible.

Their main uses are:

  • Identifying the type of device used to access the website, i.e. mobile or desktop.
  • Ensure that the servers used to power the website each serve an equal number of users, to help make everyone's browsing as swift and responsible as possible;
  • Noting the browser's capabilities.

Third party cookies

Such information may be transferred and or accessed by third party organisations. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. We recommend that you check the third parties' privacy policy for information about any cookies they may use. For example, Google Tag Manager, which are invisible tags, working in conjunction with cookies, placed on certain pages of CPL websites but not on your computer. These cookies are analytical/performance or targeting cookies.

  1. Removing cookies

Claims Portal Ltd. will not use cookies to collect personally identifiable information about the user. However, if users wish to restrict or block the cookies which are set by the CPL websites, this can be done through your browser settings. The Help function within your browser should tell the user how, or the user can review one of the following links:

Alternatively, users may wish to visit www.aboutcookies.org which contains comprehensive information on browsers (as above), how to delete cookies from your computer and more general information.

Please be aware that restricting cookies may impact on the functionality of the CPL websites.

Claims Portal Ltd. use a number of suppliers who also set cookies on our websites on our behalf in order to deliver the services that they are providing.

Useful links

For further information regarding cookies, you may find the following links of interest:

For further legal information regarding privacy issues, you may find the following links on interest: