As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal.

Timing Plan

These rules will be effective from the following dates based on the environment and will become applicable when your password is due to be renewed or when you are provided with a new password from Support or Claims Portal.   

New Password Validation Rules

The following password validation rules will be required for a new password

  • The minimum length for a password will be 12 characters.
  • The password must contain at least one special character. The acceptable special characters are: |!"£$€%&/=?^'*+@°#,;:.-_()
  • The password must contain at least one number.
  • The password must contain at least one uppercase letter and at least one lowercase letter.
  • Any abbreviation of the word password including pwd or pswd will not be accepted and your password will not save.
  • It is not possible to use your name, organisation ID or user ID as a password or reuse your previous password.

These new password validation rules are be to applied for both for Web and A2A users.

A2A Users Only

As part of the A2A Token release, Claims Portal will be introducing a requirement for users to change their password. The password expiry date will be set at 90 calendar days.

Please refer to the Technical Specifications documentation on the Claims Portal website for details.

It is not possible to change the password of a web user using the changePassword() method. This is valid for A2A users only.

Regards

Phil Dicken

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