Changes you can make yourself
You are able to manage changes to both your organisation's Live and Training Claims Portal accounts.
Change your Organisation details
You can change all your organisation details apart from organisation name and ID. Please see the user guide.
To change the name of the organisation, please complete the 'Change Organisation name' form available here.
It is important to note that once created, branches cannot be deleted, so careful consideration should be made about how many branches you will need in the Portal. Creating and updating branches works the same for both Compensator and Claimant Representative organisation types.
Please see section Branches for a detailed overview of branches and the functional differences for Compensators and Claimant Representatives.
Create new branches & update existing branches
To manage the branches, navigate to 'My Organisation' at the top left of Administrative Console menu.Back to the top.