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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or you are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first.

Practice with training site

Claimant Representative
User Guide

Latest news

Update31/03/2021

Update - RTA Pre-Action Protocol amendments

Update23/03/2021

Insurer Index Update for RTA A2A Users v238

Update17/03/2021

Extraordinary Maintenance Activity

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