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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or you are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first.

Practice with training site

Claimant Representative
User Guide

Latest news

Update11/08/2022

Reminder: Updated Technical Specifications Available for A2A Token

Update29/07/2022

RTA A2A Insurer Index V265

Update28/07/2022

A2A Users only – Updated Technical Specifications for A2A Token

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