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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practice using the training site first. 

Claimant Representative
User Guide

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Latest news


Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation

Management info17/09/2018

Updated Executive Dashboard Management Information now available - August 2018


Changes to Claims Portal User Agreement