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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or you are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first.

Practice with training site

Claimant Representative
User Guide

Latest news


RTA Insurer Index Update - Version 262


Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May


Notification of Production Site Maintenance - Sunday 22 May 2022

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