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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or you are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first.

Practice with training site

Claimant Representative
User Guide

Latest news

Management info12/11/2021

Executive Dashboard - October 2021

Update08/11/2021

Scheduled Maintenance 09 November 2021 and 11 November 2021

Update05/11/2021

RTA Insurer Index Update - Version 248

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