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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first. 

Claimant Representative
User Guide

Top topics

Latest news


Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers


November Top tips – All Users – How to troubleshoot your log in issues


Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack