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The aim of this User Guide is to enable you as a Claims Handler to use the Claims Portal easily and effectively – whether you are new to it, or are an existing user. 

Once you are an authorised user and you have your log-in credentials, you're ready to start using the Claims Portal.  We recommend that you practise using the training site first. 

Claimant Representative
User Guide

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IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019


Important reminder to all Users of the Claims Portal


Claims Portal: Insurer Index Update for RTA A2A Users v216