News and updates 2018
Christmas Top Tips -Administrator Role and Responsibilities/On Boarding Pack – A gift from us to you!
In October this year we created an ‘On boarding’ pack and provided you with the Administrators roles and responsibilities. Read more
Christmas Top Tips - Fraud prevention – Be secure over the festive season and beyond
In June we reminded you of the importance of fraud prevention. Here is the message again for those of you who may have missed it: Read more
Christmas Top Tips - Are you making the most out of your Portal account? Training is not just for Christmas!
As Portal User you have the advantage of using our Training site, specially developed to help you and your team familiarise with the following: Read more
Christmas Top Tips - New organisation name? Update your Portal account today
If your organisation has had a change of name or re-structure this year, please don’t forget to update us, Read more
Christmas Top Tips - New Year new you! Creating a second Administrator
The role of the Administrator is to ensure all Users in your organisation have continued Portal access Read more
Christmas Top Tips - The gift of time - Expiry dates
The expiry date on all Users' accounts is automatically set to expire 2 years after the date of inception. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v212
An updated version of the Insurer Index spreadsheet is now available. Read more
Updated Executive Dashboard Management Information now available - November 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v211
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal User Agreement Acceptance - Attn A2A Users
Thank you to all A2A Administrators who have logged into the Portal and accepted the updated User Agreement. A2A Users that have not accepted the User Agreement will be disabled over a period of 2 weeks, commencing on Monday 3 December 2018. Read more
New functionality to search archived claims - Attn all Users
New functionality has been introduced on the Portal which allows authorised Users to search and retrieve claims where a Court Proceedings Pack has been created. Read more
Updated Executive Dashboard Management Information now available - October 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers
CRIF have released the following fixes in the Production environment. Please download the new package here, if you haven't already done so Read more
November Top tips – All Users – How to troubleshoot your log in issues
Based on the most common reasons Users contact the Helpdesk, we have put together a short guide which will help you troubleshoot problems accessing the Portal. Read more
Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack
As an Administrator on the Claims Portal it is important that you know all key responsibilities that come with the role. Read more
Release 6 Fixes - New package and version numbers - Attn of Developers
CRIF have released the following fixes in the Integration/Testing environment. Read more
Claims Portal User Agreement Acceptance
Thank you to all Administrators who have logged into the Portal and accepted the updated User Agreement. If your organisation has not accepted the updated Agreement, you will be unable to access the Portal. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v210
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal Data Cleansing – Attention of all Users – 16 October 2018
Following the deployment of Release 6 on 8 October 2018 a review of ‘inactive’ Portal claims was undertaken by CRIF for housekeeping purposes. Whilst the majority of old claims involve minors and therefore will not be deleted, CRIF have identified some claims which it appears should no longer be retained in the Portal. Read more
Updated Executive Dashboard Management Information now available - September 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
14 October – Claims Portal planned maintenance update to All Users
Please be advised that on Sunday 14 October 2018, our IT supplier, CRIF will be running a scheduled maintenance procedure on the data centre. This means the Claims Portal, will be unavailable all day on Sunday 14 October 2018. Read more
Release 6 has been implemented – 08 October 2018
Release 6 has been deployed. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v208
An updated version of the Insurer Index spreadsheet is now available. Read more
Release 6 changes - Claims Portal Web User webinar
Ahead of final release changes being implemented an invitation was issued for those interested to attend a Release 6 Web User webinar - a recording of this webinar can be found here. Read more
Release 6 version numbers and timelines - attn of A2A Developers
The following guidance is being provided for A2A Developers to assist with Release 6 implementation. Read more
Final preparations for Release 6 before implementation and go live on 8 October 2018
With less than two weeks until Release 6, here’s a handy checklist of activities you should have in place before go live on 8 October 2018. Read more
Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation
A series of enhancements is being made to the Claims Portal, which will be delivered in a single release termed as Release 6. Release 6 is due to be implemented on 8 October 2018. To prepare for this the Portal system will not be available during the weekend of 6-7 October. Read more
Updated Executive Dashboard Management Information now available - August 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Changes to Claims Portal User Agreement
Claims Portal has made some changes to its User Agreement. The new Agreement is now on the system and all users must ensure that an administrator user clicks to accept the new agreement by 8 October 2018. This is the date when Release 6 will be issued, and from this date users who have not accepted the new Agreement will be unable to access the system without accepting the new Agreement. Read more
Release 6 changes - Global offers and funding section
As part of Release 6 changes have been made to the funding section and global offers Read more
Release 6 changes - CRU validations for A2A Users
As part of Release 6, a CRU validation field has been introduced to align the web and A2A Portal interfaces. CRU validation was introduced into the web interface in June 2017 to ensure it is a valid format. Read more
Release 6 changes - Attachments
As part of release 6 the number of attachments which can be added to a claim is changing. Read more
Release 6 changes - Removal of 1 day notifications
Notifications are messages either relating to a status change of a claim, or a warning that a deadline (‘timeout’) is approaching. Currently, the system generates multiple notifications when a timeout is approaching (5 days left, only in one phase; 3 days left; 1 day left) In Release 6, the number of notifications for timeouts will be reduced. These are the 1-day notifications. By reducing the number of ‘timeout’ notifications, the number of records in the database should decrease to maintain the performance of the application. Read more
Release 6 changes - Referral source
As part of Release 6 we are introducing a new mandatory field in the RTA CNF. The Claimant Representative will be required to indicate its referral source. Read more
Updated Executive Dashboard Management Information Now Available - July 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Release 6 Portal changes - Deletion of Claims
To ensure that Users are able to comply with any valid data subject request under GDPR Articles 16 - 18 (right to rectification, right to erasure (‘right to be forgotten’), and right to restrict processing), a new function entitled 'Delete claim’ has been introduced to the Claims Portal as part of Release 6. Read more
Release 6 - Attn of A2A Developers - Final technical specifications
At two recent events in Manchester and London the CRIF team took A2A Developers through the technical specifications required for Release 6. A copy of the presentation and the final tech specs can be found on the Claims Portal website in the Release 6 section. Read more
Release 6 - Deletion of draft CNFs
Prior the implementation of Release 6 on 8 October 2018, all draft claims will be identified and deleted. This is because there are changes to the contents of the CNFs. If you have draft claims, we recommend that you progress these by close of business on Friday 5 October 2018. Read more
Top Tips for Administrators - July 2018 – Is your Portal account due to expire – what to do next
To ensure your organisation’s continuing use of the Claims Portal, please ensure that all Users on your account have an appropriate expiry date set in the future. To find out more, including step by step guidance on how to check and extend an expiry date, click here. Read more
Release 6 Deployment begins – create your Release 5 claims now
The training site is unavailable on 19 and 20 July whilst Release 6 Deployment takes place. From 23 July, web Users accessing the training site will be able to see the changes that have been implemented as part of Release 6 (R6). On Monday 23 July Release 6 deployment will commence on the integration site. This will update the integration site to reflect R6 functionality. Read more
Updated Executive Dashboard Management Information Now Available - June 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Updated Executive Dashboard Management Information Now Available - June 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v205
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v206
An updated version of the Insurer Index spreadsheet is now available. Read more
Ensure you are ready for Release 6
Book your place on the Release 6 events next week in Manchester and London. We will be holding two Release 6 workshop events next week to provide A2A Developers with further implementation details. These workshops will take place on: 12 - 2pm on 10 July 2018 – Manchester – Mercure Piccadilly Hotel 10am - 12 noon - 11 July 2018 – Central London – Royal and Overseas League Read more
Planned maintenance on Sunday 8 July 2018 – attention of All Portal Users
Please be advised that on Sunday 8 July 2018, CRIF IT department will be running a scheduled maintenance procedure on the data centre. Read more
Release 6 Update and Release 6 workshops on 10 and 11 July
We are on track with the implementation of Release 6. The team has developed and tested just over half of the release changes detailed below with a targeted implementation date of 8 October 2018. Read more
Top Tips for Administrators - June 2018 – Fraud prevention
In order to combat fraudulent activity, we are continuously reviewing and improving our policies and procedures to help detect and combat fraud on the Portal. However, it’s also important that our Users are vigilant to potential fraudulent activity which might affect them. We have developed some guidance, set out below, to help protect you and your organisation from becoming a victim of fraud. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v204
An updated version of the Insurer Index spreadsheet is now available. Read more
Updated Executive Dashboard Management Information Now Available - May 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
We will once again be inviting A2A Developers involved in the implementation of the new release to a dedicated workshop where we will provide: Read more
Claims Portal website issue on 5 June 2018 - now resolved
Due to a technical issue the Claims Portal website was unavailable for a number of hours yesterday. Read more
Updated Executive Dashboard Management Information Now Available - April 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Planned website maintenance on 7 May 2018 – attention of All Portal Users
We will be conducting planned essential maintenance to the Portal Production site on Bank Holiday Monday – 7 May 2018. This means that the service will be unavailable from 0830 to 1330 on this date. Read more
Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
On 11 April 2018 at Bradford Crown Court, Abdul Hakim, pleaded guilty to charges of fraud by false representation and was sentenced to three years and eight months in prison. Read more
Top Tips for Administrators - April 2018 – Creating a second Administrator
The role of the Administrator is to ensure that all Users in your organisation have continued Portal access. As an Administrator, to effectively manage and maintain your Portal account, it is strongly recommended that a second Administrator is created. Having two or more Administrators will ensure that the account can still be administered in your absence at all times. Read more
Updated Executive Dashboard Management Information Now Available - March 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v201
An updated version of the Insurer Index spreadsheet is now available. Read more
Release 6 – GDPR update and Release 6 implementation date
Following on from our initial messaging on GDPR in February, we have a further update on GDPR and the proposed date on which Release 6 will be implemented. In line with previous Releases, the timeframe within which we are able to undertake development and maintenance work on the Portal is dictated by the cycle of activities under way at the Ministry of Justice. In anticipation of the kick off for the Whiplash Reforms, it was decided to undertake Release 6 between February and October 2018. Read more
Excessive automated messaging: – attention of A2A Users and Developers
As part of the service provided by the Portal to Stakeholders and Users, we monitor the call levels made to the Claims Portal service by A2A Users in order to maintain performance levels. It has been identified that some A2A Users are logging excessive and unnecessary numbers of automated calls to the Portal service. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v200
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal Helpdesk Easter Opening Hours
Please be aware that the Helpdesk will be closed on: • Friday 30 March (Good Friday) and Monday 2 April (Easter Monday). The Claims Portal service will be available 24/7. Read more
Top Tips for Administrators - March 2018 – Checking expiry date
The role of Administrator is key to the successful set-up and secure running of your Portal account. As an Administrator, part of your role is to ensure that the Users in your organisation are able to continue to use the Portal without any interruptions to service. Read more
Updated Executive Dashboard Management Information Now Available - February 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Notification of SSL certificate replacement on 26 March 2018
Please be advised that on Monday 26 March at 8am, the Claims Portal SSL certificate will be replaced with the new one on the production environment. Read more
Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index
For information and guidance on using the Portal, Users should visit the Claims the Claims Portal website. The Claims Portal and Claims Portal website are the most up to date places for Portal Users to go to find the guidance and information they need to submit a claim. Read more
Release 6 - GDPR action plan
As you will know from our first communication on Release 6, GDPR forms part of the system updates being progressed. We are aware that Users are making their own preparations in readiness for GDPR. To provide clarity to Users we’ve detailed below some of the activities which Claims Portal (CPL) is undertaking to prepare for and implement the new legislation: Read more
Claims Portal: Insurer Index Update for RTA A2A Users v198 Update
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v198 Update
An updated version of the Insurer Index spreadsheet is now available. Read more
Claims Portal 2018 developments – announcing Release 6
During 2018 Claims Portal will be making a series of seven Portal enhancements, which will be delivered in a single change termed as Release 6. Read more
Updated Executive Dashboard Management Information Now Available - January 2018
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal: Insurer Index Update for RTA A2A Users v197 Update
An updated version of the Insurer Index spreadsheet 197, which was issued on Monday 30 January is now available. Read more
Update on latest Claims Portal website User enhancements
Since the new Claims Portal website launched in June last year, the Portal team have continued to review and adapt the website with the aim of making the website easier for Users to find the information and guidance they need. Read more
Updated Executive Dashboard Management Information Now Available - December 2017
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
