News and Updates 2023
RTA Insurer Index v290
An updated version of the Insurer Index spreadsheet is now available. Please click on the icon below to access the spreadsheet. Read more
Claims Portal Simplified User guide
Please find enclosed a Claim Portal User guide. Can you please review and share with your team. This is to assist with compliance of Claims Portal Use and with a continued focus on information security, protecting yourself and your clients Read more
Executive Dashboard Management Information Now Available - October 2023
Updated Management Information Claims Portal - Now available October 2023 Read more
Insurer Index Update for RTA A2A Users v289
Insurer Index Update for RTA A2A Users v289 Updated RTA A2A Insurer Index Spreadsheet Read more
Insurer Index Update for RTA A2A Users v288
Insurer Index Update for RTA A2A Users v288 Read more
Insurer Index Update for RTA A2A Users v287
Insurer Index Update for RTA A2A Users v287 Updated RTA A2A Insurer Index Spreadsheet Read more
Insurer Index Update for RTA A2A Users v286
Insurer Index Update for RTA A2A Users v286 Updated RTA A2A Insurer Index Spreadsheet Read more
Site Maintenance - Sunday 22nd October - Reminder
Site Maintenance - Sunday 22nd October Revised times for scheduled downtime Read more
Insurer Index Update for RTA A2A Users v285
Updated RTA A2A Insurer Index Spreadsheet Read more
Executive Dashboard September 2023
Updated Management Information Claims Portal - Now available September 2023 Read more
SSL Certificate update A2A Integration/Test enviroment - Monday 30th October 2023
Please note that on Monday 30th October 2023 at 08:00 (GMT) the SSL Certificate will be updated in the Integration/Test environment. Read more
Claims Portal - Whitelisting email addresses
Claims Portal - Whitelisting email addresses Read more
Site Maintenance - Sunday 22nd October
Revised times for scheduled downtime Claims Portal will be performing maintenance on all sites on Sunday 22nd October 2023 from 05:00 to 08:00 UK Time and 13:00 to 16:00 UK Time. Read more
Insurer Index Update for RTA A2A Users v283
An updated version of the Insurer Index spreadsheet is now available here. Read more
Claims Portal emails
We have identified that due to a change at Microsoft Cloud (outlook.com) emails sent to users of this service are being rejected when they have not whitelisted the sender. Read more
Noise Induced Hearing Loss List
The NIHL List referred to in Annex E, paragraphs E5 and E6 of the Pre-Action Protocol for Disease and Illness Claims is now on the CPL website Read more
RTA Insurer Index V281
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard August 2023
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
RTA A2A Insurer Index V279
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard July 2023
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
RTA A2A Insurer Index V278
An updated version of the Insurer Index spreadsheet is now available. Read more
RTA Insurer Index v277
An updated version of the Insurer Index spreadsheet is now available. Please click on the icon below to access the spreadsheet. Read more
Executive Dashboard June 2023
Updated Management Information Claims Portal - Now available June 2023 Read more
Noise Induced Hearing Loss claims in the Portal
CPL has agreed to set up and maintain the “NIHL List” as required under Annex E to the Disease and Illness Claims PAP (set out below) to be introduced on 1st October 2023. We ask that any compensators who wish to be on the NIHL List contact us as soon as possible so that we can compile a list, which we will then publish on the Claims Portal website. We understand from the MoJ that it is anticipated that after 1st October 2023, most of the claims handled under the Pre-Action Protocol for Low Value Personal Injury (Employers’ Liability and Public Liability) Claims will be those against the legacy body organisations handling claims against the former state-owned companies such as British Steel and the Coal Authority. Firms representing defendants who wish to be entered on the Claims Portal list, or who represent one of the legacy body organisations, are asked to get in touch with Claims Portal as soon as possible at ClaimsPortal@mib.org.uk Regards Phil Dicken Claims Portal Limited Chair Read more
Executive Dashboard May 2023
Claims Portal Ltd has released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
RTA Insurer Index v276
An updated version of the Insurer Index spreadsheet is now available. Read more
Scheduled Maintenance - Production Site - Wednesday 7th June
We will be conducting scheduled maintenance on the Claims Portal Production site from 19:00 until 20:00 on Wednesday 7th June. The Production site will be unavailable at this time. Read more
Scheduled Maintenance - Production Site - Wednesday 7th June
We will be conducting scheduled maintenance on the Claims Portal Production site from 19:00 until 20:00 on Wednesday 7th June. The Production site will be unavailable at this time. Read more
RTA Insurer Index v274
An updated version of the Insurer Index spreadsheet is now available. Read more
RTA Insurer Index v273
An updated version of the Insurer Index spreadsheet is now available. Please click on the icon below to access the spreadsheet. Read more
Claims Portal - Platform Upgrade and Funding Changes
We are currently working with our IT partner, CRIF, on an upgrade to the Claims Portal platform, which will involve moving the Portal to a Cloud-based hosting solution. For web users there will be improvements to the look, feel and functionality of the web interface. Read more
Updated Management Information Claims Portal - Now available April 2023
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important: A2A users – Have you Changed your password in the last 90 days?
As part of our continuing program to improve security for Claims Portal, we introduced the requirement for a2a users to change their password. The a2a Password for access into the Portal expires every 90-days and it is important that you change your password before the expiry date for continual access to the Portal. Read more
Important: A2A users – Have you Changed your password in the last 90 days?
As part of our continuing program to improve security for Claims Portal, we introduced the requirement for a2a users to change their password. The a2a Password for access into the Portal expires every 90-days and it is important that you change your password before the expiry date for continual access to the Portal. Read more
RTA A2A Insurer Index V272
Updated RTA A2A Insurer Index Spreadsheet An updated version of the Insurer Index spreadsheet is now available here. Read more
Executive Dashboard March 2023
Claims Portal Ltd has released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Reminder - Scheduled Maintenance - Production - March 25th and 26th
We will be conducting scheduled maintenance on the Claims Portal Production site from 17:00 Saturday 25th of March until 13:00 Sunday 26th of March 2023. The production site will be unavailable. Read more
Scheduled Maintenance - Integration/Test Site - Thursday 16th March
We will be conducting scheduled maintenance on the Claims Portal Integration/Test site from 08:00 Until 14:00 on Thursday 16th of March. The Integration/Test site will be unavailable. We apologise for any inconvenience this may cause. Read more
Executive Dashboard February 2023
Claims Portal Ltd has released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important - 12th March - End Date for A2A Token - Parallel Running in Production and Test
Following the deployment of the A2A Token on 24th January 2023, the parallel running of both endpoints will come to an end on Sunday 12th March 2023. The endpoints for pre A2A token changes will NOT be available after 8am UK time on Monday 13th March 2023. There will be no extension to this date. Read more
Important: A2A Token – Moving to New Endpoints
Following the deployment of the A2A Token on 24th January 2023, the parallel running of both endpoints will come to an end on Sunday 12th March 2023. This means that the endpoints for pre A2A token changes will NOT be available after 8am UK time on Monday 13th March 2023. There will be no extension to this date. Read more
Notification of SSL Certificate update in Production only - Tuesday 7th March 2023
Please note that on Tuesday 7th March at 08:00AM (GMT) the SSL Certificate will be updated in the Production environment. Read more
A2A Token - Parallel Running In Production & Test
Claims Portal have introduced a token to A2A messaging. The token applies an additional layer of security to verify the identity of the user. Technical Specifications are available and users can test their system updates for A2A Token on the test/integration site. Read more
A2A Token - Parallel Running In Production & Test
Claims Portal have introduced a token to A2A messaging. The token applies an additional layer of security to verify the identity of the user. Technical Specifications are available and users can test their system updates for A2A Token on the test/integration site. Read more
Scheduled Maintenance - 25th and 26th of March 2023
We will be conducting scheduled maintenance on the Claims Portal Production site from 17:00 Saturday 25th of March until 13:00 Sunday 26th of March 2023. The production site will be unavailable. Read more
RTA Insurer Index v271
An updated version of the Insurer Index spreadsheet is now available. Read more
A2A users only – Important update on the parallel running in Production and Test for A2A token changes
Claims Portal have introduced a token to A2A messaging. The token applies an additional layer of security to verify the identity of the user. Technical Specifications are available and users can test their system updates for A2A Token on the test/integration site. Read more
A2A users only – Important update on the parallel running in Production and Test for A2A token changes
Claims Portal have introduced a token to A2A messaging. The token applies an additional layer of security to verify the identity of the user. Technical Specifications are available and users can test their system updates for A2A Token on the test/integration site. A2A Token was deployed on 24th January 2023, in addition the two week parallel running opportunity has been extended to Tuesday 21st February 2023. Read more
Software Providers Only – A2A Password Resets
If your client requires their password reset for A2A, you will need to direct your client to the Claims Portal website Contact Us section - https://www.claimsportal.org.uk/contact-us/ and request that they complete the A2A Password Reset requests (Production/Live environment only) form. Read more
Notification of SSL Certificate update in Production only - Tuesday 7th March 2023
Please note that on Tuesday 7th March at 08:00AM (GMT) the SSL Certificate will be updated in the Production environment. Read more
A2A users only – Important update on the extension to parallel running in Production and Test for A2A token changes
Claims Portal have introduced a token to A2A messaging. The token applies an additional layer of security to verify the identity of the user. Technical Specifications are available and users can test their system updates for A2A Token on the test/integration site. A2A Token was deployed on 24th January 2023, in addition the two week parallel running opportunity has now been extended to Tuesday 21st February 2023. Read more
RTA Insurer Index v270
An updated version of the Insurer Index spreadsheet is now available. Please click on the icon below to access the spreadsheet. Read more
A2A User Only - Release of A2A Token in Production
As part of our continuing program to improve security for Claims Portal, we have introduced a token to A2A messaging and the requirement to change the A2A password. These features will apply an additional layer of security to verify the identity of the user. We are pleased to confirm that the A2A Token changes are now available in the Production/Live environment (effective from 8:00am on Tuesday 24th January 2023). Please be advised that between now and 7th February 2023, there is Parallel running in Production for the endpoints for both pre and post A2A token changes available. Read more
A2A Token Reminder - Release date of Tuesday 24th January 2023
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging and the requirement to change the A2A password. These features will apply an additional layer of security to verify the identity of the user. To reflect these changes in the Portal, user development and testing will be necessary for A2A users only and further information is available on our Claims Portal website www.claimsportal.org.uk Read more
Notification of Password Validation Rules
As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal from Today (17th January 2023). These new password validation rules are to be applied for Web users when the existing password expires and a new password is to be created. Read more
Frequently Asked Questions on A2A Token and new Password validation rules
As part of our continuing program to improve security for Claims Portal, we will be introducing an A2A Token along with new password validation rules for logging in to Claims Portal. Read more
Password Rules
As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal from 17th January 2023. These new password validation rules are to be applied for Web users when the existing password expires and a new password is to be created Read more
Security Enhancements - New Password Validation Rules Update
As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal from 17th January 2023. Read more
Web Users Only Reminder - Security Enhancements - New Password Validation Rules
As part of our continuing program to improve security for Claims Portal, we will be introducing new validation rules to the acceptable password for logging in to Claims Portal from 17th January 2023. These new password validation rules are to be applied for Web users when the existing password expires and a new password is to be created. Read more
Release date of Tuesday 24th January 2023
As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging and the requirement to change the A2A password. These features will apply an additional layer of security to verify the identity of the user. To reflect these changes in the Portal, user development and testing will be necessary for A2A users only and further information is available on our Claims Portal website www.claimsportal.org.uk Read more
Scheduled Maintenance - 12 January 2023 - Production site only
We will be conducting scheduled maintenance on the Claims Portal Production site on Thursday 12th January 2023 between the hours of 21:00 to 22:00. We apologise for any inconvenience this may cause. Read more
