News and Updates 2021
RTA Insurer Index Update - Version 252
An updated version of the Insurer Index spreadsheet is now available. Read more
Executive Dashboard - November 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Claims Portal Helpdesk - Christmas Opening Hours December 2021 to January 2022
The Helpdesk will have limited opening hours on the following days in December 2021/January 2022: Read more
Executive Dashboard - October 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Scheduled Maintenance 09 November 2021 and 11 November 2021
We will be performing system maintenance on Tuesday 9th and Thursday 11th November between the hours of 21:00 and 23:00. Read more
RTA Insurer Index Update - Version 248
An updated version of the Insurer Index spreadsheet is now available. Read more
Notification of SSL Certificate update - Tuesday 09 November 2021
Please note that on Tuesday 09 November 2021 between the hours of 08:00 to 08:30 (UK time) the SSL certificate will be updated in the A2A Integration/Test environment. Read more
Login Credentials Security - All Claims Portal users
As a reminder to Portal Users, the Claims Portal User Agreement combined-portal-user-agreement-14-sept-2018.pdf (claimsportal.org.uk) requires individuals to keep their user name and password confidential. Read more
Update to A2A schema
Following the deployment of Release 7 on 31 May 2021, we will be implementing a small Release on 16 September 2021. Read more
Login Credentials security - All Claims Portal users
Login Credentials Security – All Claims Portal Users Read more
Scheduled Maintenance
The Claims Portal A2A integration site and the Web Training site on Tuesday 24th August will be unavailable between the hours of 21:00 to 22:59. Read more
Executive Dashboard Management Information Now Available - June 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Scheduled Maintenance July 15 2021
Following the successful deployment of Release 7 on 31 May 2021, there will be a further small release in A2A integration tomorrow morning 15 July 2021. Read more
Scheduled Maintenance - July 2021
The service will experience intermittent outages on Thursday 22nd of July from 21.00 to 22.00 UK time due to scheduled maintenance. Read more
Small scheduled Release – deployment in A2A Integration 13 July 2021
Following the successful deployment of Release 7 on 31 May 2021, Release 7 fixes on 22 June 2021 and small scheduled release on 29 June 2021, there will be a further small release in A2A integration tomorrow morning 13 July 2021. Read more
Attention Claims Portal Administrators
We have made some changes to our ‘Manage your account’ forms. These forms are used when you need to make a request that you cannot action yourself, as Administrator of your account. Read more
Small scheduled Release – deployment in A2A Integration 24 June 2021
Following the successful deployment of Release 7 on 31 May 2021 and Release 7 fixes on 22 June 2021, there will be a further small release in A2A integration tomorrow morning 24 June 2021. Read more
Release 7 Fixes - Deployed 22/06/2021
Following the deployment of Release 7 on 31st May 2021, we are doing a further Release to apply some minor fixes and enhancements. The Release was deployed in integration on 17 June 2021 and in production today 22 June 2021. During deployment on 22 June 2021, between 08:00 and 10:00am UK time the Portal application will not be available. Read more
Executive Dashboard Management Information Now Available - May 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Release 7 Fixes
Following the deployment of Release 7 on 31st May 2021, we are doing a further Release to apply some minor fixes and enhancements. The Release will be deployed in integration on 17 June 2021 and in production on 22 June 2021. Read more
Insurer Index Update for RTA A2A Users v244
An updated version of the Insurer Index spreadsheet is now available. Read more
Official Injury Claim
On the 31st May 2021 a new service is being launched called Official Injury Claim. The service can be used for motor accidents occurring on or after this date for accidents in England and Wales. Official Injury Claim handles personal injury claims up to £5,000, up to a total for all losses of £10,000 Read more
Release 7 Guide for Web Users
Ahead of the Release 7 go live next week, we have prepared a guide for Web Users. Read more
Attention A2A Users - Release 7 Deployment
On Monday 31st May we are deploying Release 7 into the production site. Read more
Release 7 Update - Defects
Please note that the defects below have been fixed in a Release deployed in A2A Integration and Web, including Training. Read more
Important Update - New Version of Release 7 Technical Specifications
Important! The Release 7 Technical Specifications have been updated. Read more
Release 7 - Web Interface amendments
Please find below a summary of the changes deployed to the web training site on 18 May 2021 and going live on the web interface for claims raised on or after 31 May 2021 as part of Release 7. Read more
Important Update - New Version of Release 7 A2A Test Plan
Important! The Release 7 A2A Test Plan has been updated. Read more
Important Update - New Version of Release 7 Technical Specifications
Important! The Release 7 Technical Specifications have been updated. Read more
Executive Dashboard Management Information Now Available - April 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Insurer Index Update for RTA A2A Users v239
An updated version of the Insurer Index spreadsheet is now available. Read more
Important Update - Release 7 Technical Specifications
Important! The Release 7 Technical Specifications have been updated. Read more
Scheduled Maintenance Notice
SCHEDULED MAINTENANCE: All Claims Portal services will be unavailable between the hours of 05:00 and 19:00 on Sunday 23rd May 2021. Read more
Important Update - Release 7
Following the release of the Technical Specifications on 29 April 2021, please find a link to the A2A test plan for any A2A developers users who wish to undertake testing. Read more
RTA Pre-Action Protocol amendments - Release 7 A2A Technical Specifications now available
As per our previous communications and in line with the Release 7 plan, the Technical Specifications now available. Read more
Executive Dashboard Management Information Now Available - March 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Important information - March Executive Dashboard
Due to an unresolved technical issue, Claims Portal are unable to produce the March Executive Dashboard. Read more
RTA Pre-Action Protocol amendments - Release 7 A2A Notes now available
As per our previous communication and in line with the Release 7 plan, the A2A notes are now available. Read more
Update - RTA Pre-Action Protocol amendments
Following the communication on 16 March 2021 outlining the changes required to the Claims Portal workflows as a result of the amendments to the RTA Pre-Action Protocol, we have produced a project schedule for Release 7. Read more
Insurer Index Update for RTA A2A Users v238
An updated version of the Insurer Index spreadsheet is now available. Read more
Extraordinary Maintenance Activity
EXTRAORDINARY MAINTENANCE ACTIVIITY - All Claims Portal services will be unavailable on Read more
RTA Pre-Action Protocol amendments
In conjunction with the announcement of the increase in the small claims track limit and the launch of the Official Injury Claims service on 31 May 2021, the Ministry of Justice have announced some changes to the RTA Pre-Action Protocol. To reflect these changes in Claims Portal workflows, it will be necessary to make some amendments within the Claims Portal. Read more
Notification of SSL Certificate update - Monday 29 March 2021
Please note that on Monday 29 March between the hours of 08:00 to 08:30 the SSL Certificate will be updated in the PRODUCTION environment. Read more
Executive Dashboard Management Information Now Available - February 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Insurer Index Update for RTA A2A Users v237
An updated version of the Insurer Index spreadsheet is now available. Read more
Production Site Maintenance Activity
Maintenance of the production site is scheduled for Sunday 14th March from 7.00 am to 11.00 am. If you use the web browser or the A2A production service during this time you will experience multiple short term interruptions. Read more
Updated - Executive Dashboard Management Information Now Available - January 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Executive Dashboard Management Information Now Available - January 2021
Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process. Read more
Insurer Index Update for RTA A2A Users v236
An updated version of the Insurer Index spreadsheet is now available. Read more
Scheduled Maintenance
The Claims Portal A2A integration site and the Web Training site on Thursday 28th January will be unavailable between the hours of 19:00 to 21:00. Read more
