News and Updates 2025

Temporary Claims Portal Login Access Issue – Web users only

23/12/25

Insurer Index Update for RTA A2A Users v320

23/12/25

RTA & EL/PL Executive Dashboard

15/12/25

Insurer Index Update for RTA A2A Users v319

01/12/25

Claims Portal Helpdesk - Christmas Opening Hours December 2025 to January 2026

21/11/25

Insurer Index Update for RTA A2A Users v318

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17/11/25

Claims Portal Simplified User Guide

17/11/25

RTA & EL/PL Executive Dashboard

13/11/25

Insurer Index Update for RTA A2A Users v316

30/10/25

Temporary Claims Portal Login Access Issue – Web users only

21/10/25

Important Reminder: Password & Security Requirements for Claims Portal Web Access

14/10/25

RTA & EL/PL Executive Dashboard

10/10/25

Insurer Index Update for RTA A2A Users v315

23/09/25

RTA Insurer Index Table

22/09/25

RTA & EL/PL Executive Dashboard

28/08/25

Temporary Issue with SMS MFA Tokens - Issue Resolved

Temporary Claims Portal Login Access Issue – Web users only

Dear Claims Portal Users,

Due to the global Azure outage on 29^th October, we experienced a temporary issue impacting users’ ability to log in to the Portal through the website. The service was down from approximately 16.30 to 21.00.

We apologise for any inconvenience this may have caused.