Before you use the Portal

Before you use the Portal you must:

  • Have read the Protocols
  • Have read and signed up to the User agreement
  • Visit and utilise the training site
  • Understand if you are an A2A User or web User
    • If you are a web User, you will access the Portal using a website link
    • If you are an A2A User your access will be integrated from an existing website interface developed by your organisation.
  • Familiarise yourself with the terms used on the Portal by using our Glossary
  • Take a look at the User guides listed in the Practise and Learn section below.

Practise and Learn

  • Use our User guides for Claimant Representatives, Compensators and Administrators to see what the Portal screens look like and what information you'll need to process claims
  • Practise on the training site and see both Claimant and Compensator sides
  • We have developed a detailed Web Portal Log In User Guide, providing step-by-step guidance on first login procedure, logging into the Portal, and possible error scenarios. This can be downloaded here.