How to troubleshoot common errors logging onto the Portal

Logging-on issues - a quick reference guide

We've been reviewing the calls most commonly made to our helpdesk team.

Together we've compiled a short guide on how to troubleshoot the most common issues.

  • Login failed
  • Your password has expired
  • New password not set
  • Your account has expired
  • Your login failed
  • Wrong user name or password
  • Reset your Administrator password
  • Your profile can’t grant you access to the Rapid Claim Settlement web site

Expiry Date Notification