Complete the Court Proceedings Pack process

 

Once the Court Proceedings Pack has been created and sent, the compensator will respond through the Portal.

The response is returned to the Claimant Representative for final review. It is important that the CR completes this final review, as the claim will not reach the end of the Portal process until this step has been completed.

Further guidance:

 

Check that the claim has ended in the Portal

 

After completing the final review:

  1. Return to the claim and check its application status.
  2. Confirm that it has reached End of Stage 2 End.
  3. If it has not reached this status, check whether the final review step is still outstanding.

Once the Court Proceedings Pack has been reviewed by the Claimant Representative, the claim ends in the Portal.

 

What happens if the claim later settles

 

Once the Court Proceedings Pack process has been completed, the claim leaves the Portal. Any later settlement or outcome of court proceedings takes place outside the Portal. CRs do not need to reopen the Portal claim or update it to record a later settlement.

Some claims may subsequently settle or leave the process before court proceedings begin.

 

Save the claim documents

 

Before the claim is removed from the Portal process, make sure you have downloaded and saved the relevant documents:

  • The completed Court Proceedings Pack.
  • The compensator’s response.
  • The final reviewed version of the pack.
  • Relevant attachments and notes.

 

The Portal is not a case management system, so your organisation should retain its own complete case record.

Further guidance is available Saving, Printing & Sending a Claim

 

Accessing the claim after it has ended

 

Claims reaching End of Stage 2 End are retained in the Portal archive for 12 months. Authorised users with the Search Archived Claims User profile can access the archived claim and its attachments through the Admin Console. Further guidance Search archived claims.

 

 

 

 

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