We are introducing the following two changes to the Claims Portal:

  • A change to allow Compensators to maintain and amend their own entries on the Insurers Index, and
  • A change to improve versioning of printable documents

 

Additional development time allowed

Following user feedback, we are giving users some additional time to develop and manage these changes.

Please note that the implementation originally planned for November has been deferred, and will now take place in February 2027.

 

What this means for you in relation to change (1) -

 

ALL Compensators

  • Compensators will need to create two new roles within their Claims Portal Admin team:
    • New “Insurer Index Manager” role to add, update and request removal from the Insurer Index on the Portal.
    • “Insurer Index Deletion Approver” role to approve removal of lines from the Insurer Index.

 

In relation to both (1) and (2) All A2A Users and Software houses.

  • Will need to have developed and deployed these changes by the end of Feb 2027
  • Changes to the API  will be in  Integration {Developers Portal} from early July 2026 so you can commence development for these changes.
  • Changes to printable documents and the getPrintableDocument method communicated here (https://www.claimsportal.org.uk/news/news-and-updates-2026/updates-to-printable-documents/) will also become mandatory in February 2027.

 

If you have any questions regarding the enhancement, please contact us at ClaimsPortal@mib.org.uk.

 

Further communications will follow as move towards these changes.

 

Kind regards,
Claims Portal Ltd

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