Claims Transfer Enhancement

We are pleased to announce that the new Claims Transfer capability will go live in the Claims Portal on 28^th October 2026.

This enhancement has been developed in response to user feedback and will simplify the claims transfer process by enabling organisations to manage transfers directly within the Claims Portal.

What's Changing?

The new functionality will:

• Allow organisations to initiate and manage claims transfers directly through the Claims Portal’s web Portal.
• Give users the ability to transfer claims between organisations, either from one Claimant Representative to another Claimant Representative or from one Compensator to another Compensator.
• Claims can be transferred regardless of volume, with no minimum threshold.
• Introduce a new Claims Transfer Administrator user role with permissions to manage the process.
• Provide greater visibility of transfer progress through a dedicated online interface.
• Enable organisations to review and approve claims transfers before proceeding.
• Provide email notifications throughout the transfer process.
• Reduce the number of process steps, making bulk transfers quicker and easier to manage.

 

User Guidance

To support your preparation for the new Claims Transfer functionality, a user guide is available here: Claims Transfer Enhancement

We encourage all users involved in claims transfers to review the user guide and familiarise themselves with the new process.

If you have any questions or require support, please contact the Claims Portal Team at ClaimsPortal@mib.org.uk