To reset the user’s password, locate the user using the Search, and 'Select' the user.

Press 'Reset Password':

 

Reset pwd

 

Enter the new password twice.  Please note that the user will need to set a new password when logging in.

Password Rules

  • The minimum length for a password will be 12 characters.
  • The password must contain at least one special character.
  • The acceptable special characters are: |!"£$€%&/=?^'*+@°#,;:.-_()
  • The password must contain at least one number.
  • The password must contain at least one uppercase letter and at least one lowercase letter.
  • Any abbreviation of the word password including pwd or pswd will not be accepted and your password will not save.
  • It is not possible to use your name as a password.
  • It is not possible to use your organisation ID as a password.
  • It is not possible to use your user ID as a password.
  • It is not possible to reuse any of your previous passwords.

 

Managing user expiry dates