Claims Portal have been working alongside our Technology Partners, CRIF, to tighten the Technical Specification documentation due to some users using the system in a way it was not intended. Claims Portal decided to reinforce the Technical specifications to protect both the Portal’s performance, and it’s users.

To ensure you, as an A2A User/Software House Developer of the Portal understand and adhere to the enhanced technical documentation we have emailed a copy of both the RTA and EL/PL specifications to all A2A Users. The new technical documentation for both RTA and EL/PL is available in the links below:

ELPL Tech Specs - v2.8

RTA Tech Specs - v4.8

We need to advise that there have been no fundamental changes to the technicalities of these documents or the operation of the Portal. However, as part of the user agreement, it is your responsibility as a Portal user to understand and adhere to the technical specifications. Therefore, if your current A2A system is not compliant with the specifications, please ensure this is rectified.


Please note: If you do not adhere to these requirements, Claims Portal reserve the rights to suspend or disable your account, and/or charge a fee due to misuse of the Portal.

All other documentation, including schemas, remain the same. You can find this information in the Release 6 zip file.