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For security reasons all user accounts have an expiry date. Administrations will receive an email 14 days before their Admin account is due to expire and must change the expiry date to retain access to the portal. Please review the web site for guidance on how to change your expiry data https://www.claimsportal.org.uk/administrator/expiry-date-notification/
Do not share your User ID or Password, as it is a breach of the Claims Portal User Agreement to share credentials.
For Litigants in Person (LiP's) you have the right to request inaccurate personal data about you is rectified, particularly if it factually inaccurate. If any of your personal data has changed, you can update it by logging into the portal in the usual way. Further information about your data subject rights can be found in our Privacy Notice.
Before you enter your details onto the Portal please click the following links to review our Privacy Notice, Terms of Use and Cookies Policy on the Claims Portal website for more information.
Is your internet browser version up to date? The Claims Portal supports IE/Edge version 79 or above, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data.
Claims Portal Helpdesk Hours:
Monday to Friday 08:00–18:00 (excluding bank holidays)
Saturday 08:00 – 14:00
Claims Portal Service Hours:
Monday to Friday 07:00–19:00 (excluding bank holidays)
Saturday 08:00 – 14:00