Portal Upgrades

We are committed to continuing to support you through the migration from SOAP to REST.  There are several useful sources of help and information available to you to assist you through the process.

To raise an enquiry when testing:

Please contact the helpdesk using the following ‘Contact Us’ form:

API Contact us Form for Technical Issues

Developer drop-in calls

We hope your testing is going smoothly. To make it easier for you to discuss any enquiries raised through the helpdesk, please join our Developer drop-in calls held every other Monday.

If you would like to attend please contact: ClaimsPortal@mib.org.uk and we will send you an invite.

Steps to go live:

As part of the migration from SOAP to REST, please follow the four steps outlined below to ensure a smooth transition and go live.

  1. Register for the Developer Portal
  2. Obtain your testing credentials
  3. Submit your sign-off pack When planning your migration, please take into account the fact that the sign off process for your testing can take up to 10 business days and the request for production credentials can take up to 5 business days and can take longer during peak periods.
  4. Complete production REST API form to obtain production credentials

Once you have successfully migrated to the REST API, you may continue to run both the existing SOAP and new REST interfaces in parallel for up to three weeks (reduced from five weeks based on user feedback) following your go-live date. After this period, your SOAP connection will be disabled.  If you require longer than 3 weeks dual running, please contact us. 

We are here to help and look forward to supporting your successful migration to the REST API.

Please do remember that the SOAP API will be de-commissioned at the end of June 2026 and A2A connectivity will only be available via REST after that date.

With kind regards,

Claims Portal Ltd

logo-claims