• Claims Portal User Access audits are performed by the Claims Portal Audit Team (“CPAT”), which is managed by the Motor Insurers’ Bureau (“MIB”)

  • Co-operation with the CPAT is required under the terms of the User Agreement

  • The audit shall review each User Organisation’s adherence to the requirements highlighted in this User Guide.

  • Where instances of non-compliance are identified, User Organisations will be required to evidence their remediation of such items within agreed timescales, and the Claims Portal Board shall be made aware of User Organisations who fail to do so

  • Full details of the audit approach can be found in the Claims Portal Audit Guide

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