All Claims Portal users must be able to answer ‘yes’ to the following questions to ensure ongoing adherence to the Claims Portal user Agreement. Failure to do so may make Portal data and user profiles accessible to unauthorised parties, and would lead to an audit failure. 

 

  • Do you have your own credentials to access the Claims Portal?

  • Do you know your user name and password? You must not write these down or save them to your PC outside of secure digital password manager tools (e.g. NordPass).

  • Have you verified your user credentials for Multi Factor Authentication using a business email address accessible only by you? 

  • Are you aware of your organisation’s information security policies and procedures? 

  • Are you aware of the Claims Portal User Guides available on the Claims Portal website?

 

If you cannot answer yes to all of these questions, then please take immediate remedial steps in order to avoid an ongoing breach of your user agreement.

 

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