We are aware of an issue whereby an “Invalid Insurer Organisation Selected” message is displayed when users are attempting to submit a claim to certain insurers since Tuesday 24th February.

Please note that this issue has affected only a small number of insurers and has not impacted all customers.

We have identified the cause and are actively working on a resolution to restore normal service for those impacted. We currently expect the fix to be in place early next week and will confirm as soon as it has been fully implemented.

In the meantime, if possible, we kindly ask that you do not attempt to submit a claim to another brand within the same group of companies. Please wait until the issue has been resolved, after which you will be able to submit your claim as usual.

We apologise for any inconvenience caused and appreciate your patience while we work to resolve this matter.

Kind regards,

Claims Portal Ltd.

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