To help maintain the security of our systems, protect shared data, and comply with all relevant regulations, please note the following guidance for Claims Portal Web users.

Please ensure that when a user is departing an organisation, that they review their own cases showing as “locked by me”, and 'Unlock' the claim, as shown below, before ceasing their access to the portal under said organisation. This will ensure a smooth transition of the claim going forward to settlement. 

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