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    • Completing & Sending a Claim
      • Claim Types
      • Address entry
      • Injury and Medical Details (RTA Only)
      • Key Information to provide when Completing a Claim
      • Saving, Printing & Sending a Claim
    • Dealing with the Insurer/Compensator response
      • Acknowledgement and Acceptance
      • Dealing with the Insurer/Compensator response
    • Creating an Interim Settlement Pack
      • Creating and requesting an Interim Settlement Pack
    • Interim Settlement Pack response from Insurer/Compensator
      • Interim Settlement Pack Decisions
    • Creating a Stage 2 Settlement Pack
      • Creating a Stage 2 Settlement Pack
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    • Submitting Additional damages
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      • Creating a Court Proceedings Pack
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      • Worklist Buttons / Icons Explained
      • Attachments and Notes
    • Introduction to the process
      • Introduction to the process
    • What happens when a Claimant submits a claim?
      • Submitting a claim and Notification Date
    • Responding to a Claim
      • Receiving a Claim
      • Acknowledging, Accepting or Rejecting a Claim
      • Making a Liability Decision
      • Re-assigning Claims
    • Responding to Interim Settlement Packs
      • Responding to an Interim Settlement Pack
    • Responding to a Stage 2 Settlement Pack Request
      • Initial Response to a Stage 2 Settlement Pack
    • Counter offers
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      • Court Proceedings Pack Response
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  • A2A RTA Insurer Index 266
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A2A RTA Insurer Index 266

News and Updates 2022 Update
Last update: 07/10/2022
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Log in to portal
logo-claims
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About
  • About Claims Portal Ltd
  • Claims Portal User Agreements
  • Executive Dashboard
    Executive Dashboard
    • Executive Dashboard FAQs and Explanations
  • Behaviour Committee
    Behaviour Committee
    • Behaviour Committee Reporting
  • Complaints
  • Glossary & Acronyms
  • Audit
  • Data Retention Policy
  • Terms of use
  • Protocols
News
  • Portal Upgrades
  • News and Updates 2025
  • News and Updates 2024
  • News and Updates 2023
  • News and Updates 2022
  • News and Updates 2021
  • News and updates 2020
  • News and updates 2019
  • News and updates 2018
  • News and Updates 2017
Register for the Portal
  • Register here
  • Before you use the Portal
Administrator
  • After you are Registered
    After you are Registered
    • What is my Role as Administrator?
    • After you are Registered
  • Claims Portal Onboarding Information
    Claims Portal Onboarding Information
    • Logging into Live and Training
    • Managing your account
    • Useful information
  • Administration console
    Administration console
    • Administration console
    • Create and manage Claims Portal users
    • My Settings
    • My Organisation
  • Resetting Administrator's password
  • Branches
    Branches
    • Understanding Branches
  • Profiles
    Profiles
    • Understanding Profiles
    • Claimant representative profiles
    • Compensator profiles
  • Visibility of Claims
    Visibility of Claims
    • Visibility of claims
  • Claims Portal User maintenance
    Claims Portal User maintenance
    • User maintenance
    • Creating users
    • Search user
    • Edit users
    • Updating your own user password
    • Managing User expiry dates
    • Enabling and disabling User IDs
  • Managing the Account
    Managing the Account
    • Managing the account
    • Changes you can make yourself
    • Forgotten your Administrator Password
    • Changes you have to request
  • Expiry Date Notification
  • Multi-Factor Authentication (MFA) Log-In
    Multi-Factor Authentication (MFA) Log-In
    • Introduction to Multi-Factor Authentication (MFA)
Claimant Representative
  • NIHL List
  • Logging in
    Logging in
    • How to log in
    • Claims Dashboard / Worklist and Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    Introduction to the process
    • Introduction to the process
  • Completing & Sending a Claim
    Completing & Sending a Claim
    • Claim Types
    • Address entry
    • Injury and Medical Details (RTA Only)
    • Key Information to provide when Completing a Claim
    • Saving, Printing & Sending a Claim
  • Dealing with the Insurer/Compensator response
    Dealing with the Insurer/Compensator response
    • Acknowledgement and Acceptance
    • Dealing with the Insurer/Compensator response
  • Creating an Interim Settlement Pack
    Creating an Interim Settlement Pack
    • Creating and requesting an Interim Settlement Pack
  • Interim Settlement Pack response from Insurer/Compensator
    Interim Settlement Pack response from Insurer/Compensator
    • Interim Settlement Pack Decisions
  • Creating a Stage 2 Settlement Pack
    Creating a Stage 2 Settlement Pack
    • Creating a Stage 2 Settlement Pack
  • Counter offers
    Counter offers
    • Stage 2 Settlement Pack Decisions
  • Submitting Additional damages
    Submitting Additional damages
    • RTA Additional Damages
  • Additional damages - outcome
    Additional damages - outcome
    • Stage 2 Additional damages - outcome
  • Creating a Court Proceedings Pack Request
    Creating a Court Proceedings Pack Request
    • Creating a Court Proceedings Pack
  • Review a Court Proceedings Pack
    Review a Court Proceedings Pack
    • Review a Court Proceedings Pack
  • GDPR - Deletion of Claims
Unrepresented Claimant
  • What are my options as a Unrepresented Claimant
    What are my options as a Unrepresented Claimant
    • What are my options as a Unrepresented Claimant
  • Ready to register
    Ready to register
    • Ready to register
  • Child RTA Claims
    Child RTA Claims
    • Child RTA Claims
  • Once you are Registered
    Once you are Registered
    • Once you are Registered
Compensator
  • Logging in
    Logging in
    • How to log in
    • Claims, Dashboard, Worklist & Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    Introduction to the process
    • Introduction to the process
  • What happens when a Claimant submits a claim?
    What happens when a Claimant submits a claim?
    • Submitting a claim and Notification Date
  • Responding to a Claim
    Responding to a Claim
    • Receiving a Claim
    • Acknowledging, Accepting or Rejecting a Claim
    • Making a Liability Decision
    • Re-assigning Claims
  • Responding to Interim Settlement Packs
    Responding to Interim Settlement Packs
    • Responding to an Interim Settlement Pack
  • Responding to a Stage 2 Settlement Pack Request
    Responding to a Stage 2 Settlement Pack Request
    • Initial Response to a Stage 2 Settlement Pack
  • Counter offers
  • Responding to S2SP with additional damages
    Responding to S2SP with additional damages
    • Responding to RTA Additional Damages
  • Responding to a Court Proceeding Pack Request
    Responding to a Court Proceeding Pack Request
    • Court Proceedings Pack Response
More
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