News and Updates 2025

09/01/25

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About Claims Portal Ltd
Claims Portal User Agreements
Executive Dashboard
Executive Dashboard
- Executive Dashboard FAQs and Explanations
Behaviour Committee
Behaviour Committee
- Behaviour Committee Reporting
Complaints
Glossary & Acronyms
Audit
Data Retention Policy
Terms of use
Protocols

After you are Registered
After you are Registered
- What is my Role as Administrator?
- After you are Registered
Claims Portal Onboarding Information
Claims Portal Onboarding Information
Administration console
Administration console
Resetting Administrator's password
Branches
Branches
- Understanding Branches
Profiles
Profiles
Visibility of Claims
Visibility of Claims
- Visibility of claims
Claims Portal User maintenance
Claims Portal User maintenance
Managing the Account
Managing the Account
Expiry Date Notification
Multi-Factor Authentication (MFA) Log-In
Multi-Factor Authentication (MFA) Log-In
- Introduction to Multi-Factor Authentication (MFA)

NIHL List
Logging in
Logging in
Introduction to the process
Introduction to the process
- Introduction to the process
Completing & Sending a Claim
Completing & Sending a Claim
Dealing with the Insurer/Compensator response
Dealing with the Insurer/Compensator response
- Acknowledgement and Acceptance
- Dealing with the Insurer/Compensator response
Creating an Interim Settlement Pack
Creating an Interim Settlement Pack
- Creating and requesting an Interim Settlement Pack
Interim Settlement Pack response from Insurer/Compensator
Interim Settlement Pack response from Insurer/Compensator
- Interim Settlement Pack Decisions
Creating a Stage 2 Settlement Pack
Creating a Stage 2 Settlement Pack
- Creating a Stage 2 Settlement Pack
Counter offers
Counter offers
- Stage 2 Settlement Pack Decisions
Submitting Additional damages
Submitting Additional damages
- RTA Additional Damages
Additional damages - outcome
Additional damages - outcome
- Stage 2 Additional damages - outcome
Creating a Court Proceedings Pack Request
Creating a Court Proceedings Pack Request
- Creating a Court Proceedings Pack
Review a Court Proceedings Pack
Review a Court Proceedings Pack
- Review a Court Proceedings Pack
GDPR - Deletion of Claims

What are my options as a Unrepresented Claimant
What are my options as a Unrepresented Claimant
- What are my options as a Unrepresented Claimant
Ready to register
Ready to register
- Ready to register
Child RTA Claims
Child RTA Claims
- Child RTA Claims
Once you are Registered
Once you are Registered
- Once you are Registered

Logging in
Logging in
Introduction to the process
Introduction to the process
- Introduction to the process
What happens when a Claimant submits a claim?
What happens when a Claimant submits a claim?
- Submitting a claim and Notification Date
Responding to a Claim
Responding to a Claim
Responding to Interim Settlement Packs
Responding to Interim Settlement Packs
- Responding to an Interim Settlement Pack
Responding to a Stage 2 Settlement Pack Request
Responding to a Stage 2 Settlement Pack Request
- Initial Response to a Stage 2 Settlement Pack
Counter offers
Responding to S2SP with additional damages
Responding to S2SP with additional damages
- Responding to RTA Additional Damages
Responding to a Court Proceeding Pack Request
Responding to a Court Proceeding Pack Request
- Court Proceedings Pack Response