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You will separately receive a Multi-Factor Authentication (MFA) verification email. Further information can be found within our step-by-step user guide. The user guide is located here: Multi-Factor Authentication (MFA) User Guide.
Open the email you have received with the subject heading Claims Portal – Please confirm your email address. This email forms part of activating your Multi-Factor Authentication access to the live portal.
Click on the link in the email.
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This will take you to the login page for the for Claims Portal.                    Â
Key in the User ID and Password provided to you by your Administrator.
Ensure that the Section is set to Claims Portal for a Claims Handler or Administration for an Administrator and then click on the Login button.
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The first time you log in, you will be asked to change the password that was assigned to you by your Administrator.
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Enter the old password (as provided by your Administrator). Enter your new password in the boxes provided and confirm.
Essential details you need to know:
If your User ID is disabled, you will need to ask the Administrator to reset the password for you.
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Your User ID will become disabled if you haven’t used it for 90 days or after five incorrect login attempts. Â
When your User ID is disabled, it happens automatically, and only your organisation’s Administrator can re-enable it. At that point, you will be asked to change your password and to enter a new one, as shown above.
You will also need to change your password every 90 days. The system will prompt you to do that.
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You will need to follow our User Guide to receive your one-time passcode for access to the Claims Portal. The user guide is located here: Multi-Factor Authentication (MFA) User Guide.
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