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How to troubleshoot common errors logging onto the Portal

  1. Logging on issues - a quick reference guide

    We've been reviewing the calls most commonly made to our helpdesk team.

    Together we've compiled a short guide on how to troubleshoot the most common issues.

    • Login failed
    • Your password has expired
    • New password not set
    • Your account has expired
    • Your login failed
    • Wrong user name or password
    • Reset your Administrator password
    • Your profile can’t grant you access to the Rapid Claim Settlement web site

    My troubleshooting guide