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How to register and use the Portal

  1. Before you register

    If your organisation is not already registered with Claims Portal Limited you will need to register for an account. This includes nominating an appropriate person within the organisation to be the Administrator.

    Please take the time to read through Claims Portal’s checklist of requirements so that your application can be processed in a timely manner.


  2. Using the Portal

    • Have you read the Protocols?
    • Have you read and signed up to the User agreement?
    • Have you visited the training site?
    • Do you know if you are an A2A User or web User?
    • If you are a web User, you will access the Portal using a website link
    • If you are an A2A User your access will be integrated from an existing website interface developed by your organisation.
    • Do you need to check some of the terms used on the site in the Glossary?
    • Where can you go for help? Take a look at the User guides listed in the Practise and Learn section below.
    • What can your Administrator amend? Which changes can your Administrator request?
    • Have you got your User ID and password set up by your Administrator?
  3. Practise and Learn

    Get training

  4. Managing your Account

    The 'Manage your Account' form allows you to see which changes you can make yourself and how. It also allows you to request and submit changes you cannot make yourself to the Helpdesk.