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• About
  • About Claims Portal Ltd
  • Terms of use
  • Protocols
  • Claims Portal User Agreements
    • User Agreements
    • Authorised User Agreement
    • User Interface Development Agreement
  • Executive Dashboard
    • Executive Dashboard FAQs and Explanations
  • Behaviour Committee
    • Behaviour Committee Reporting
  • Complaints
  • Glossary & Acronyms
• Register for the Portal
  • Register here
    • Register
  • Before you use the Portal
• Administrator
  • After you are Registered
    • What is my Role as Administrator?
    • After you are Registered
  • Claims Portal Onboarding Information
    • Logging into Live and Training
    • Managing your account
    • Useful information
  • Administration console
    • Administration console
    • Create and manage Claims Portal users
    • My Settings
    • My Organisation
  • Resetting Administrator's password
    • Resetting Administrator's password
  • Branches
    • Understanding Branches
  • Profiles
    • Understanding Profiles
    • Claimant representative profiles
    • Compensator profiles
  • Visibility of Claims
    • Visibility of claims
  • Claims Portal User maintenance
    • User maintenance
    • Creating users
    • Search user
    • Edit users
    • Change a user's password
    • Managing User expiry dates
    • Enabling and disabling User IDs
  • Managing the Account
    • Managing the account
    • Changes you can make yourself
    • Changes you have to request
    • Resetting your Administrator Password
  • Multi-Factor Authentication (MFA) Log-In
    • Introduction to Multi-Factor Authentication (MFA)
• Claimant Representative
  • Logging in
    • How to log in
    • Claims Dashboard / Worklist and Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    • Introduction to the process
  • Completing & Sending a Claim
    • Claim Types
    • Address entry
    • Injury and Medical Details (RTA Only)
    • Key Information to provide when Completing a Claim
    • Saving, Printing & Sending a Claim
  • Dealing with the Insurer/Compensator response
    • Acknowledgement and Acceptance
    • Dealing with the Insurer/Compensator response
  • Creating an Interim Settlement Pack
    • Creating and requesting an Interim Settlement Pack
  • Interim Settlement Pack response from Insurer/Compensator
    • Interim Settlement Pack Decisions
  • Creating a Stage 2 Settlement Pack
    • Creating a Stage 2 Settlement Pack
  • Counter offers
    • Stage 2 Settlement Pack Decisions
  • Submitting Additional damages
    • RTA Additional Damages
  • Additional damages - outcome
    • Stage 2 Additional damages - outcome
  • Creating a Court Proceedings Pack Request
    • Creating a Court Proceedings Pack
  • Review a Court Proceedings Pack
    • Review a Court Proceedings Pack
• Unrepresented Claimant
  • Unrepresented Claimant (Litigant in Person)
    • What are my options as a Unrepresented Claimant?
    • Ready to register?
    • Child RTA Claims
• Compensator
  • Logging in
    • Logging in
    • Claims, Dashboard, Worklist & Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    • Introduction to the process
  • What happens when a Claimant submits a claim?
    • Submitting a claim and Notification Date
  • Responding to a Claim
    • Receiving a Claim
    • Acknowledging, Accepting or Rejecting a Claim
    • Making a Liability Decision
    • Re-assigning Claims
  • Responding to Interim Settlement Packs
    • Responding to an Interim Settlement Pack
  • Responding to a Stage 2 Settlement Pack Request
    • Initial Response to a Stage 2 Settlement Pack
  • Counter offers
    • How do I accept a counter offer?
    • How do I create a new counter offer?
    • What do I do if my Stage 2 Settlement Pack Decision times out
  • Responding to S2SP with additional damages
    • Responding to RTA Additional Damages
  • Responding to a Court Proceeding Pack Request
    • Court Proceedings Pack Response
• Developer
  • For Developers
  • RTA Insurer Index Table
  • Releases
    • Releases explained
    • Release 7
    • 2020 Technical Specifications
    • Release 6
    • Release 5
    • Release 4
    • Release 3
    • Release 2
    • Release 1
    • Release 0
  • Security
    • Technical updates
• More from us
  • Transferring claims process
    • What types of claims can be transferred?
    • Who can request a claims transfer?
    • Does the claim transfer function work the same for web and A2A users?
    • How do I request a claims transfer?
    • How will I know a claim I’m working with has been transferred?
    • How long will it take to complete the transfer?
  • Data Retention Policy
    • What is the Claims Portal Data Retention Policy?
    • Once removed can Claims Portal retrieve any claims related forms or information?
    • What claims will be deleted?
    • How do I know the application status of a claim?
  • Audit
    • Audit
  • GDPR - Deletion of Claims
    • Deletion of claims
  • Notifications
  • Search archived claims
    • Archived claims
  • Expiry Date Notification
    • Why have I received an email about my expiry date?
    • What action do I need to take?
    • I am not an Administrator, what do I do next?
    • How do I change my email address?
  • How to troubleshoot common errors logging onto the Portal
• News and updates
  • News and Updates 2022
    • Claims Portal User Survey
    • RTA Insurer Index Update - Version 254
    • Executive Dashboard - December 2021
    • RTA Insurer Index Update - Version 258
    • Scheduled Maintenance 08 February 2022
    • Executive Dashboard - January 2022
    • Introduction of Multi-Factor Authentication – next steps
    • Multi-Factor Authentication (MFA) User Guide
    • Notification of SSL Certificate update - Tuesday 08 March 2022
    • Notification of security changes – disabling of some versions of Cipher Suite on TLS Protocol
    • RTA Insurer Index Update - Version 260
    • Deadline for Multi-Factor Authentication Verification 09 March 2022
    • Deadline Extended for Multi-Factor Authentication (MFA) Verification Site to 11 March 2022
    • Notification of Network Maintenance - Wednesday 30 March 2022
    • Upgrade date extended to 28 March for security changes – disabling of some versions of Cipher Suite on TLS Protocol
    • Multi-Factor Authentication (MFA) User Guide (1)
    • Multi-Factor Authentication (MFA) is now live
    • Claims Portal Update
    • RTA Insurer Index Update - Version 261
    • Administrator set-up for Multi-Factor Authentication (MFA) access
    • Notification of Production Site Maintenance - Sunday 22 May 2022
    • Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May
    • RTA Insurer Index Update - Version 262
    • Executive Dashboard - May 2022
    • Important Security Upgrades to Supported Browsers
    • A2A Users only - Introduction of a Token for authentication
    • Notification of Important Security Upgrades to Supported Browsers
  • News and Updates 2021
    • Scheduled Maintenance
    • Executive Dashboard Management Information Now Available - January 2021
    • Insurer Index Update for RTA A2A Users v236
    • Updated - Executive Dashboard Management Information Now Available - January 2021
    • Production Site Maintenance Activity
    • Notification of SSL Certificate update - Monday 29 March 2021
    • Executive Dashboard Management Information Now Available - February 2021
    • Insurer Index Update for RTA A2A Users v237
    • RTA Pre-Action Protocol amendments
    • Extraordinary Maintenance Activity
    • Insurer Index Update for RTA A2A Users v238
    • Update - RTA Pre-Action Protocol amendments
    • RTA Pre-Action Protocol amendments - Release 7 A2A Notes now available
    • Important information - March Executive Dashboard
    • Executive Dashboard Management Information Now Available - March 2021
    • RTA Pre-Action Protocol amendments - Release 7 A2A Technical Specifications now available
    • Important Update - Release 7
    • Important Update - Release 7 Technical Specifications
    • SCHEDULED MAINTENANCE (1)
    • Insurer Index Update for RTA A2A Users v239
    • Important Update - New Version of Release 7 Technical Specifications
    • Executive Dashboard Management Information Now Available - April 2021
    • Important Update - New Version of Release 7 A2A Test Plan
    • Release 7 - Web Interface amendments
    • Important Update - New Version of Release 7 Technical Specifications (1)
    • Release 7 Update - Defects
    • Official Injury Claim
    • Release 7 Guide for Web Users
    • Attention A2A Users - Release 7 Deployment
    • Insurer Index Update for RTA A2A Users v244
    • Executive Dashboard Management Information Now Available - May 2021
    • Release 7 Fixes
    • Release 7 Fixes - Deployed 22/06/2021
    • Small scheduled Release – deployment in A2A Integration 24 June 2021
    • Attention Claims Portal Administrators
    • Small scheduled Release – deployment in A2A Integration 13 July 2021
    • Scheduled Maintenance July 2021
    • Scheduled Maintenance July 15 2021
    • Executive Dashboard Management Information Now Available - June 2021
    • Scheduled Maintenance 24 August 2021
    • Login Credentials security
    • Small scheduled Release – Update to A2A schema
    • Login Credentials Security - All Claims Portal users
    • Notification of SSL Certificate update - Tuesday 09 November 2021
    • RTA Insurer Index Update - Version 248
    • Scheduled Maintenance 09 November 2021 and 11 November 2021
    • Executive Dashboard - October 2021
    • Claims Portal Helpdesk - Christmas Opening Hours December 2021 to January 2022
    • Executive Dashboard - November 2021
    • RTA Insurer Index Update - Version 252
  • News and updates 2020
    • Insurer Index Update for RTA A2A Users v226
    • Important - Scheduled Maintenance
    • Notification of SSL certificate update Tuesday 24 March 2020
    • Important - Executive Dashboard Update
    • Executive Dashboard Management Information Now Available - February 2020
    • Important notice - Administrators, please read
    • Important notice - Accessing the Portal for homeworkers
    • Important update - Statement of truth
    • Insurer Index Update for RTA A2A Users v227
    • Statement of truth - Additonal note
    • COVID-19 - A message from Claims Portal Ltd
    • Executive Dashboard Management Information Now Available - March 2020
    • Insurer Index Update for RTA A2A Users v232
    • Important Update: Early May Bank Holiday
    • Executive Dashboard Management Information Now Available - April 2020
    • Statements of Truth
    • Claims Portal Development Update
    • Top Tip – How to Troubleshoot Login Failed Error Messages
    • Service Level Agreement
    • Executive Dashboard Management Information Now Available - May 2020
    • Extraordinary Maintenance
    • Reminder - Extraordinary Maintenance
    • Changes to Data Retention rules
    • Changes to the Stage 2 Settlement Pack Negotiation Functionality
    • Claims Portal Helpdesk
    • Executive Dashboard Management Information Now Available - June 2020
    • Update - Visual changes to the Executive Dashboard
    • Attention A2A Users – Changes to Technical Specifications
    • Executive Dashboard Management Information Now Available - July 2020
    • Scheduled maintenance notice
    • Executive Dashboard Management Information Now Available - August 2020
    • Executive Dashboard Management Information Now Available - September 2020
    • Attention A2A Users
    • Login Credentials Security – All Claims Portal Users
    • Login Credentials Security – A2A Users
    • Executive Dashboard Management Information Now Available - October 2020
    • Executive Dashboard Management Information Now Available - November 2020
    • Executive Dashboard Management Information Now Available - December 2020
  • News and updates 2019
    • Claims Portal: Insurer Index Update for RTA A2A Users v218
    • Notification of SSL certificate replacement on 14 January 2019
    • Executive Dashboard Management Information Now Available - December 2018
    • Executive Dashboard Management Information Now Available - January 2019
    • Notification of SSL certificate update Monday 25 March 2019
    • Important! Scheduled maintenance Sunday 10 March 2019
    • Important information - Re-assigning Claims
    • Claims Portal: Insurer Index Update for RTA A2A Users v216
    • Executive Dashboard Management Information Now Available - February 2019
    • Important reminder to all Users of the Claims Portal
    • IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019
    • Executive Dashboard Management Information Now Available - March 2019
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1
    • Executive Dashboard Management Information Now Available - April 2019
    • Important message to all A2A Users
    • Sign up now to receive regular email updates on the Whiplash Reforms programme
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (1)
    • Important message to all A2A Users (1)
    • Executive Dashboard Management Information Now Available - April 2019 (1)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2) (1)
    • Important message to all A2A Users (1) (1)
    • Important! Scheduled maintenance Sunday 10 March 2019 (1)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3)
    • Insurer Index Update for RTA A2A Users v221
    • Executive Dashboard Management Information Now Available - June 2019
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3) (1)
    • Claims Portal Administrators - Save the Date!
    • Executive Dashboard Management Information Now Available - July
    • Executive Dashboard Management Information Now Available - August
    • Executive Dashboard - July
    • Important! Scheduled maintenance update to All Users
    • Important! Scheduled maintenance update to All Users - 12/13 October 2019
    • Notification of security changes - Thursday 10 October 2019
    • Executive Dashboard Management Information Now Available - September
    • Insurer Index Update for RTA A2A Users v222
    • Executive Dashboard Management Information Now Available - November
    • Important! Scheduled maintenance update to All Users (1)
    • Executive Dashboard Management Information Now Available - October
    • Important! Please take note - Using the Insurer Index
  • News and updates 2018
    • Release 6 – GDPR update and Release 6 implementation date
    • Notification of SSL certificate replacement on 26 March 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE
    • Excessive automated messaging: – attention of A2A Users and Developers
    • Updated Executive Dashboard Management Information Now Available - December 2017 (1)
    • Claims Portal: Insurer Index Update for RTA A2A Users v197 UPDATE
    • Updated Executive Dashboard Management Information Now Available - December 2017
    • Update on latest Claims Portal website User enhancements
    • Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index (1)
    • Updated Executive Dashboard Management Information Now Available - February 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE (1)
    • Top Tips for Administrators - March 2018 – Checking expiry date
    • Claims Portal Helpdesk Easter Opening Hours
    • Claims Portal: Insurer Index Update for RTA A2A Users v200
    • Release 6 - GDPR action plan
    • Claims Portal 2018 developments – announcing Release 6
    • Claims Portal: Insurer Index Update for RTA A2A Users v201
    • Updated Executive Dashboard Management Information Now Available - April 2018
    • Top Tips for Administrators - April 2018 – Creating a second Administrator
    • Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
    • Planned maintenance on 7 May 2018 – attention of All Portal Users
    • Updated Executive Dashboard Management Information Now Available - May 2018
    • Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
    • Claims Portal website issue on 5 June 2018 - now resolved
    • Updated Executive Dashboard Management Information Now Available - March 2018
    • Top Tips for Administrators - June 2018 – Fraud prevention
    • Claims Portal: Insurer Index Update for RTA A2A Users v204
    • Release 6 Update and Release 6 workshops on 10 and 11 July
    • Release 6 Deployment begins – create your Release 5 claims now
    • Executive Dashboard Management Information Now Available - June 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v205
    • Planned maintenance on Sunday 8 July 2018 – attention of All Portal Users (1)
    • Top Tips for Administrators - July 2018 – Is your Portal account due to expire – what to do next
    • Claims Portal: Insurer Index Update for RTA A2A Users v206
    • Executive Dashboard Management Information Now Available - June 2018 (1)
    • Ensure you are ready for Release 6
    • Release 6 - Deletion of draft CNFs
    • Release 6 - Attn of A2A Developers - Final technical specifications
    • Release 6 changes - Removal of 1 day notifications
    • Executive Dashboard Management Information Now Available - July 2018
    • Release 6 Portal changes - Deletion of Claims
    • Release 6 changes - Referral source
    • Release 6 changes - Attachments
    • Release 6 changes - CRU validations for A2A Users
    • Changes to Claims Portal User Agreement
    • Release 6 changes - Global offers and funding section
    • Executive Dashboard Management Information Now Available - August 2018
    • Final preparations for Release 6 before implementation and go live on 8 October 2018
    • Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation (1)
    • Release 6 changes - Claims Portal Web User Webinar
    • Release 6 version numbers and timelines - attn of A2A Developers
    • Release 6 has been implemented – 08 October 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v208
    • 14 October – Claims Portal planned maintenance update to All Users
    • Executive Dashboard Management Information Now Available - September 2018
    • Claims Portal Data Cleansing – Attention of all Users – 16 October 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v210
    • Claims Portal User Agreement Acceptance
    • Release 6 Fixes - New package and version numbers - Attn of Developers
    • Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack
    • Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack (1)
    • Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers
    • Executive Dashboard Management Information Now Available - October 2018
    • New functionality to search archived claims - Attn all Users
    • Claims Portal User Agreement Acceptance - Attn A2A Users
    • Claims Portal: Insurer Index Update for RTA A2A Users v211
    • Executive Dashboard Management Information Now Available - November 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v212
    • Christmas Top Tips - The gift of time - Expiry dates
    • Christmas Top Tips - The gift of time - Expiry dates (1)
    • Christmas Top Tips - New organisation name? Update your Portal account today
    • Christmas Top Tips - Are you making the most out of your Portal account? Training is not just for Christmas!
    • Christmas Top Tips - Fraud prevention – Be secure over the festive season and beyond
    • Christmas Top Tips - Administrator Role and Responsibilities/On Boarding Pack – A gift from us to you!