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- About
- Using the Portal
- Claimant Representative
- Compensator
- Administrator
- Developer
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Processes
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Transferring claims process
- Can I transfer large numbers of claims to a different organisation?
- How do I request a claims transfer?
- Are there a minimum number of claims that can be transferred?
- What types of claims can be transferred?
- Can draft CNFs be transferred?
- Who can request a claims transfer?
- How long will it take to complete the transfer?
- Does the claim transfer function work the same for web and A2A users?
- How should I prepare other parties for the claim transfer?
- What options do I have to transfer claims?
- What information do you need to complete a claims transfer?
- What will happen if a claim does not successfully transfer?
- Will timeouts be interrupted on claims being transferred?
- How will I know a claim I’m working with has been transferred?
- Will the original source organisation information change if a claim is transferred from one claimant representative to another?
- What visibility will the Source Organisation have after the transfer?
- Data Retention Policy
- Audit
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Transferring claims process
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News and updates
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2018
- Release 6 – GDPR update and Release 6 implementation date
- Notiification of SSL certificate replacement on 26 March 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE
- Excessive automated messaging: – attention of A2A Users and Developers
- Updated Executive Dashboard Management Information Now Available - December 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v197 UPDATE
- Updated Executive Dashboard Management Information Now Available - December 2017
- Update on latest Claims Portal website User enhancements
- Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE (1)
- Updated Executive Dashboard Management Information Now Available - February 2018
- Top Tips for Administrators - March 2018 – Checking expiry date
- Claims Portal Helpdesk Easter Opening Hours
- Claims Portal: Insurer Index Update for RTA A2A Users v200
- Release 6 - GDPR action plan
- Claims Portal 2018 developments – announcing Release 6
- Claims Portal: Insurer Index Update for RTA A2A Users v201
- Updated Executive Dashboard Management Information Now Available - April 2018
- Top Tips for Administrators - April 2018 – Creating a second Administrator
- Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
- Planned maintenance on 7 May 2018 – attention of All Portal Users
- Updated Executive Dashboard Management Information Now Available - May 2018
- Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
- Claims Portal website issue on 5 June 2018 - now resolved
- Updated Executive Dashboard Management Information Now Available - March 2018
- Top Tips for Administrators - June 2018 – Fraud prevention
- Claims Portal: Insurer Index Update for RTA A2A Users v204
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2017
- Updated Executive Dashboard Management Information Now Available - April 2017
- Claims Portal: Insurer Index Update for RTA A2A Users
- IMPORTANT: Claims transfer process explained
- Claims Portal Behaviour Committee guidance update
- Updated Executive Dashboard Management Information Now Available - January 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v180
- Claims Portal: Insurer Index Update for RTA A2A Users v183
- IMPORTANT: Claims transfer process explained (1)
- Updated Executive Dashboard Management Information Now Available - January 2017 (2)
- Claims Portal: Insurer Index Update for RTA A2A Users v180 (1)
- Archived claims tab removal
- New look Claims Portal website
- Claims Portal service availability - Sunday 28 and Bank Holiday Monday 29 May 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v184
- Claims Portal: Insurer Index Update for RTA A2A Users v185
- Updated Executive Dashboard Management Information Now Available - April 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v187
- Updated Executive Dashboard Management Information Now Available - May 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v188
- CRU validation - notification of changes - relating to web user compensators
- Claims Portal: Insurer Index Update for RTA A2A Users v189
- Claims Portal: Claims Portal update - A2A Integration/Test site Users only
- Updated Executive Dashboard Management Information Now Available - June 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v190
- Invitation to submit ideas
- Claims Portal: Insurer Index Update for RTA A2A Users v192
- Updated Executive Dashboard Management Information Now Available - July 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v193
- Claims Portal: Insurer Index Update for RTA A2A Users v194
- Claims Portal: Top tips on viewing the Portal and when to accept, reject or re-assign a claim
- Updated Executive Dashboard Management Information Now Available - August 2017
- Claims Portal: Important Message – Please pass to your IT Department - Countdown to 29 November
- Updated Executive Dashboard Management Information Now Available - August 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v195
- Check your browser. Are you using the latest supported version – Internet Explorer 10 or above?
- Claims Portal - Important Message – Please pass to your IT Department
- Is your Development team ready to make the Portal IT changes by 29 November?
- Updated Executive Dashboard Management Information Now Available - August 2017 (1) (1)
- Claims Portal - High Priority – Please pass to your IT Department
- New desktop audit process to be introduced from December 2017
- Claims Portal - Are you ready for 29 November?
- Claims Portal - Are you ready for 29 November? Please pass this message to your IT department.
- Updated Executive Dashboard Management Information Now Available - November 2017
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2018