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• About
  • About Claims Portal
  • Terms of use
  • Protocols
  • Claims Portal User Agreements
  • Executive Dashboard
  • Behaviour Committee
  • Complaints
  • Glossary & Acronyms
• Register for the Portal
  • How to register and use the Portal
  • Register here
    • Registration Steps
• Administrator
  • After you are Registered
    • What is my Role as Administrator?
    • After you are Registered
  • Administration console
    • Administration console
    • User
    • My Settings
    • My Organisation
  • Resetting Administrator's password
    • Resetting Administrator's password
  • Branches
    • Understanding Branches
  • Profiles
    • Understanding Profiles
    • Claimant representative profiles
    • Compensator profiles
  • Visibility of Claims
    • Visibility of claims
    • Claimant Representatives
    • Compensator
  • User maintenance
    • User maintenance
    • Creating users
    • Search user
    • Edit users
    • Change a user's password
    • Managing User expiry dates
    • Enabling and disabling User IDs
  • Managing the Account
    • Managing the account
    • Changes you can make yourself
    • Changes you have to request
• Claimant Representative
  • Logging in
    • How to log in
    • Claims Dashboard / Worklist and Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    • Introduction to the process
  • Completing & Sending a Claim
    • Claim Types
    • Address entry
    • Key Information to provide when Completing a Claim
    • Saving, Printing & Sending a Claim
  • Dealing with the Insurer/Compensator response
    • Acknowledgement and Acceptance
    • Dealing with the Insurer/Compensator response
  • Creating an Interim Settlement Pack
    • Creating and requesting an Interim Settlement Pack
  • Interim Settlement Pack response from Insurer/Compensator
    • Interim Settlement Pack Decisions
  • Creating a Stage 2 Settlement Pack
    • Creating a Stage 2 Settlement Pack
  • Counter offers
    • Stage 2 Settlement Pack Decisions
  • Submitting Additional damages
    • RTA Additional Damages
  • Additional damages - outcome
    • Stage 2 Additional damages - outcome
  • Creating a Court Proceedings Pack Request
    • Creating a Court Proceedings Pack
  • Review a Court Proceedings Pack
    • Review a Court Proceedings Pack
• Compensator
  • Logging in
    • Logging in
    • Claims, Dashboard, Worklist & Notifications
    • Worklist Buttons / Icons Explained
    • Attachments and Notes
  • Introduction to the process
    • Introduction to the process
  • Responding to a Claim
    • Receiving a Claim
    • Acknowledging, Accepting or Rejecting a Claim
    • Making a Liability Decision
    • Re-assigning Claims
  • Responding to Interim Settlement Packs
    • Responding to an Interim Settlement Pack
  • Responding to a Stage 2 Settlement Pack Request
    • Making a Stage 2 Settlement Pack Decision
  • Counter offers
    • Stage 2 Counter offers
  • Responding to S2SP with Additional damages
    • Responding to RTA Additional Damages
  • Responding to a Court Proceeding Pack Request
    • Court Proceedings Pack Response
• Developer
  • For Developers
  • RTA Insurer Index Table
  • A2A Bulk Transfer Testing
  • Releases
    • Releases explained
    • Release 6
    • Release 5
    • Release 4
    • Release 3
    • Release 2
    • Release 1
    • Release 0
  • Security
    • Technical updates
• More from us
  • Transferring claims process
    • Can I transfer large numbers of claims to a different organisation?
    • How do I request a claims transfer?
    • Are there a minimum number of claims that can be transferred?
    • What types of claims can be transferred?
    • Can draft CNFs be transferred?
    • Who can request a claims transfer?
    • How long will it take to complete the transfer?
    • Does the claim transfer function work the same for web and A2A users?
    • How should I prepare other parties for the claim transfer?
    • What options do I have to transfer claims?
    • What information do you need to complete a claims transfer?
    • What will happen if a claim does not successfully transfer?
    • Will timeouts be interrupted on claims being transferred?
    • How will I know a claim I’m working with has been transferred?
    • Will the original source organisation information change if a claim is transferred from one claimant representative to another?
    • What visibility will the Source Organisation have after the transfer?
  • Data Retention Policy
    • What is the Claims Portal Data Retention Policy?
    • Once removed can Claims Portal retrieve any claims related forms or information?
    • What claims will be deleted?
    • How do I know the application status of a claim?
  • Audit
    • Audit
  • GDPR - Deletion of Claims
    • Deletion of claims
  • Notifications
  • Search archived claims
    • Archived claims
  • How to troubleshoot common errors logging onto the Portal
  • Expiry Date Notification
    • Why have I received an email about my expiry date?
    • What action do I need to take?
    • I am not an Administrator, what do I do next?
    • How do I change my email address?
• News and updates
  • 2020
    • Insurer Index Update for RTA A2A Users v226
    • Important - Scheduled Maintenance
    • Notification of SSL certificate update Tuesday 24 March 2020
    • Important - Executive Dashboard Update
    • Executive Dashboard Management Information Now Available - February 2020
    • Important notice - Administrators, please read
    • Important notice - Accessing the Portal for homeworkers
    • Important update - Statement of truth
    • Insurer Index Update for RTA A2A Users v227
    • Statement of truth - Additonal note
    • COVID-19 - A message from Claims Portal Ltd
    • Executive Dashboard Management Information Now Available - March 2020
    • Insurer Index Update for RTA A2A Users v229
    • Important Update: Early May Bank Holiday
    • Executive Dashboard Management Information Now Available - April 2020
    • Statements of Truth
    • Claims Portal Development Update
    • Top Tip – How to Troubleshoot Login Failed Error Messages
  • 2019
    • Claims Portal: Insurer Index Update for RTA A2A Users v218
    • Notification of SSL certificate replacement on 14 January 2019
    • Executive Dashboard Management Information Now Available - December 2018
    • Executive Dashboard Management Information Now Available - January 2019
    • Notification of SSL certificate update Monday 25 March 2019
    • Important! Scheduled maintenance Sunday 10 March 2019
    • Important information - Re-assigning Claims
    • Claims Portal: Insurer Index Update for RTA A2A Users v216
    • Executive Dashboard Management Information Now Available - February 2019
    • Important reminder to all Users of the Claims Portal
    • IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019
    • Executive Dashboard Management Information Now Available - March 2019
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1
    • Executive Dashboard Management Information Now Available - April 2019
    • Important message to all A2A Users
    • Sign up now to receive regular email updates on the Whiplash Reforms programme
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (1)
    • Important message to all A2A Users (1)
    • Executive Dashboard Management Information Now Available - April 2019 (1)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2) (1)
    • Important message to all A2A Users (1) (1)
    • Important! Scheduled maintenance Sunday 10 March 2019 (1)
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3)
    • Insurer Index Update for RTA A2A Users v221
    • Executive Dashboard Management Information Now Available - June 2019
    • Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3) (1)
    • Claims Portal Administrators - Save the Date!
    • Executive Dashboard Management Information Now Available - July
    • Executive Dashboard - July
    • Executive Dashboard Management Information Now Available - August
    • Important! Scheduled maintenance update to All Users
    • Important! Scheduled maintenance update to All Users - 12/13 October 2019
    • Notification of security changes - Thursday 10 October 2019
    • Executive Dashboard Management Information Now Available - September
    • Insurer Index Update for RTA A2A Users v222
    • Executive Dashboard Management Information Now Available - November
    • Important! Scheduled maintenance update to All Users (1)
    • Executive Dashboard Management Information Now Available - October
    • Important! Please take note - Using the Insurer Index
  • 2018
    • Release 6 – GDPR update and Release 6 implementation date
    • Notification of SSL certificate replacement on 26 March 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE
    • Excessive automated messaging: – attention of A2A Users and Developers
    • Updated Executive Dashboard Management Information Now Available - December 2017 (1)
    • Claims Portal: Insurer Index Update for RTA A2A Users v197 UPDATE
    • Updated Executive Dashboard Management Information Now Available - December 2017
    • Update on latest Claims Portal website User enhancements
    • Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index (1)
    • Updated Executive Dashboard Management Information Now Available - February 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE (1)
    • Top Tips for Administrators - March 2018 – Checking expiry date
    • Claims Portal Helpdesk Easter Opening Hours
    • Claims Portal: Insurer Index Update for RTA A2A Users v200
    • Release 6 - GDPR action plan
    • Claims Portal 2018 developments – announcing Release 6
    • Claims Portal: Insurer Index Update for RTA A2A Users v201
    • Updated Executive Dashboard Management Information Now Available - April 2018
    • Top Tips for Administrators - April 2018 – Creating a second Administrator
    • Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
    • Planned maintenance on 7 May 2018 – attention of All Portal Users
    • Updated Executive Dashboard Management Information Now Available - May 2018
    • Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
    • Claims Portal website issue on 5 June 2018 - now resolved
    • Updated Executive Dashboard Management Information Now Available - March 2018
    • Top Tips for Administrators - June 2018 – Fraud prevention
    • Claims Portal: Insurer Index Update for RTA A2A Users v204
    • Release 6 Update and Release 6 workshops on 10 and 11 July
    • Release 6 Deployment begins – create your Release 5 claims now
    • Executive Dashboard Management Information Now Available - June 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v205
    • Planned maintenance on Sunday 8 July 2018 – attention of All Portal Users (1)
    • Top Tips for Administrators - July 2018 – Is your Portal account due to expire – what to do next
    • Claims Portal: Insurer Index Update for RTA A2A Users v206
    • Executive Dashboard Management Information Now Available - June 2018 (1)
    • Ensure you are ready for Release 6
    • Release 6 - Deletion of draft CNFs
    • Release 6 - Attn of A2A Developers - Final technical specifications
    • Release 6 changes - Removal of 1 day notifications
    • Executive Dashboard Management Information Now Available - July 2018
    • Release 6 Portal changes - Deletion of Claims
    • Release 6 changes - Referral source
    • Release 6 changes - Attachments
    • Release 6 changes - CRU validations for A2A Users
    • Changes to Claims Portal User Agreement
    • Release 6 changes - Global offers and funding section
    • Executive Dashboard Management Information Now Available - August 2018
    • Final preparations for Release 6 before implementation and go live on 8 October 2018
    • Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation (1)
    • Release 6 changes - Claims Portal Web User Webinar
    • Release 6 version numbers and timelines - attn of A2A Developers
    • Release 6 has been implemented – 08 October 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v208
    • 14 October – Claims Portal planned maintenance update to All Users
    • Executive Dashboard Management Information Now Available - September 2018
    • Claims Portal Data Cleansing – Attention of all Users – 16 October 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v210
    • Claims Portal User Agreement Acceptance
    • Release 6 Fixes - New package and version numbers - Attn of Developers
    • Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack
    • Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack (1)
    • Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers
    • Executive Dashboard Management Information Now Available - October 2018
    • New functionality to search archived claims - Attn all Users
    • Claims Portal User Agreement Acceptance - Attn A2A Users
    • Claims Portal: Insurer Index Update for RTA A2A Users v211
    • Executive Dashboard Management Information Now Available - November 2018
    • Claims Portal: Insurer Index Update for RTA A2A Users v212
    • Christmas Top Tips - The gift of time - Expiry dates
    • Claims Portal Helpdesk – Christmas and New Year opening hours
    • Christmas Top Tips - The gift of time - Expiry dates (1)
    • Christmas Top Tips - New organisation name? Update your Portal account today
    • Christmas Top Tips - Are you making the most out of your Portal account? Training is not just for Christmas!
    • Christmas Top Tips - Fraud prevention – Be secure over the festive season and beyond
    • Christmas Top Tips - Administrator Role and Responsibilities/On Boarding Pack – A gift from us to you!