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• Home

• About
  • About Claims Portal
  • Terms of use
  • Executive Dashboard
  • Behaviour Committee
  • Glossary & Acronyms
• Sign up to Portal
  • How to sign up
  • Register
    • Registration Steps
  • Get your bearings
    • As an Organisation
    • As an Administrator
    • As a Claims Handler
  • Walkthrough
    • Finding your way around the site
    • Creating & Sending a CNF for EL/PL claims
    • Responding to an EL/PL CNF
    • Creating & Sending an Interim Settlement pack (EL/PL)
    • Responding to an Interim Settlement Pack (EL/PL)
    • Creating & Sending a Stage 2 Settlement Pack (EL/PL)
    • Responding to a Stage 2 Settlement Pack (EL/PL)
    • Creating & Sending a Court Proceedings pack (EL/PL)
    • Responding to a Court Proceedings Pack (EL/PL)
    • Re-assigning an EL/PL Claim
• Claimant Representative
  • A. Introduction
    • A1. Overview
    • A2. Logging in
    • A3. Claims, Dashboard, Worklist & Notifications
    • A4. Search, Tools, Help & Exit
    • A5. Common functions
    • A6. Printable documents & Attachments/Notes
    • A7. Application status
  • B. Sending & Completing a CNF
    • B1. Getting Started
    • B2. Important Points
    • B3. Saving & Sending a Completed CNF
    • B4. Dealing with the Insurer/Compensator response
    • B5. Timeframes and Timeouts
  • C. Creating an Interim Settlement Pack Request
    • C1. Introduction
    • C2. Creating an Interim Settlement Pack
    • C3. Partial Payment Decisions
    • C4. Rejected Interim Settlement Pack
    • C5. Waiting for Interim Payment
    • C6. Multiple Interim Payment Requests
    • C7. Timeframes and Timeouts
  • D. Creating a Stage 2 settlement pack request
    • D1. Stage 2 Settlement Pack
    • D2. Creating a Stage 2 Settlement pack
    • D3. Dealing with the response
    • D4. Counter Offer Processing
    • D5. Additional Damages
    • D6. Timeframes and Timeouts
  • E. Creating a court proceeding pack request
    • E1. Introduction
    • E2. Creating a Court Proceedings pack
    • E3. Review a completed Court Proceedings pack
• Compensator
  • A. Introduction
    • A1. Overview
    • A2. Logging in
    • A3. Claims, Dashboard, Worklist & Notifications
    • A4. Search, Tools, Help & Exit
    • A5. Common functions
    • A6. Printable documents & Attachments/Notes
    • A7. Application status
  • B. Responding to a CNF
    • B1. Introduction
    • B2. Acknowledge a claim (EL/PL only)
    • B3. Re-assignment to a different compensator organisation
    • B4. Accept or Reject a claim
    • B5. Apply/do not apply article 75 (RTA only)
    • B6. Insurer/compensator response to a CNF
    • B7. Timeframes and Timeouts
  • C. Responding to Interim Settlement Packs
    • C1. Introduction
    • C2. Responding to an Interim Settlement Pack
    • C3. Reject an Interim Settlement pack
    • C4. Decision for Partial Interim Payment
    • C5. Timeframes and Timeouts
  • D. Responding to a Stage 2 settlement pack request
    • D1. Introduction
    • D2. Stage 2 Settlement Pack Response
    • D3. Agreements
    • D4. Counter Offer
    • D5. Responding to Stage 2 Settlement Pack with Additional Damages
    • D6. Timeframes and Timeouts
  • E. Responding to a court proceeding pack request
    • E1. Introduction
    • E2. Court Proceedings pack response
• Administrator
  • A. Before you register
    • A1. Information you will need Before you Begin
    • A2. Understanding Profiles
    • A3. Understanding branches
  • B. Registering your Organisation & Administrators
    • B1. Completing the Registration Form
    • B2. Being Authorised
    • B3. Receiving the live and training accounts
  • C. Activating the Claims Portal
    • C1. Logging in and passwords
    • C2. The Portal User Agreement
  • D. Managing the Account
    • D1. Creating New Users
    • D2. Managing Existing Users
    • D3. Generating and expiring user-ids
    • D4. Resetting your Administrator Password
    • D5. Expired Administrator Users
    • D6. Other Functions
  • E. Making Changes to Your Organisation's Account
    • E1. List of changes you can make yourself
    • E2. List of the changes you can request
    • E3. Important information if you are moving to A2A
• Developer
  • For Developers
  • RTA Insurer Index Table
  • Release 5 A2A Release Notes and Presentation
  • Current Technical Documentation: RTA
  • Current Technical Documentation: EL/PL
  • A2A Bulk Transfer Testing
  • Archive
• FAQs
  • Getting started
    • Do I need to use the Claims Portal?
    • What technology do I need to use the Claims Portal?
    • How do I register to use the Portal?
    • How long will my Portal registration take to process?
    • Is it possible to have numerous Third Party Administrators and also internal staff accessing the Portal?
    • How do I add/change branches?
    • How do I find out more about the different profiles that are available within the Claims Portal?
    • How do I change who our Administrator is?
  • Registration
    • I'm a new user, how do I register?
    • How can I use Third Party Administrators or legal advisors to process EL/PL claims on my behalf?
    • What happens after I've submitted my registration request?
    • I'm an existing RTA user, how do I add EL/PL claim types to my account?
    • What happens after I've submitted my request?
    • Will the online registration process work if I'm using Internet Explorer 6?
  • Data Retention
    • What is the Claims Portal Data Retention Policy?
    • Once removed can Claims Portal retrieve any claims related forms or information?
    • What claims will be deleted?
    • How do I know the application status of a claim?
    • What is a “Notification”?
    • Why are notifications deleted after 15 calendar days?
  • askCUE PI
    • What is askCUE PI?
    • Where can I find more information about the service?
    • Where on the RTA CNF do I need to input the askCUE PI enquiry search reference?
    • Do I need to add the askCUE PI enquiry search reference to a draft CNF created before the 1 June 2015 but submitted on or after 1 June 2015?
    • What function should I use if I wish to return a CNF because it does not have the askCUE PI reference on it?
    • How can a Compensator check an askCUE PI enquiry search reference number?
  • Transferring claims
    • Can I transfer large numbers of claims to a different organisation?
    • How do I request a claims transfer?
    • Are there a minimum number of claims that can be transferred?
    • What types of claims can be transferred?
    • Can draft CNFs be transferred?
    • Who can request a claims transfer?
    • How long will it take to complete the transfer?
    • Does the claim transfer function work the same for web and A2A users?
    • How should I prepare other parties for the claim transfer?
    • What options do I have to transfer claims?
    • What information do you need to complete a claims transfer?
    • What will happen if a claim does not successfully transfer?
    • Will timeouts be interrupted on claims being transferred?
    • How will I know a claim I’m working with has been transferred?
    • Will the original source organisation information change if a claim is transferred from one claimant representative to another?
    • What visibility will the Source Organisation have after the transfer?
  • Troubleshooting
    • Why can’t I log-in?
    • I have changed my password and now it’s not working
    • I'm an Administrator and have used the password reset option and...
    • How do I find the relevant insurer or compensator to send a CNF to?
    • The system won’t let me continue to the next stage as there are errors on the page.
    • Why can't I find a claim that used to be in my Worklist?
    • How do I provide earnings details to verify the claimant’s loss of earnings in an Employers Liability claim via the portal?
  • Claims Portal User Agreements
    • What are the Claims Portal User Agreements?
    • How do I accept the Portal User Agreement?
    • I can’t access the Claims Portal, because my organisation hasn’t accepted the User Agreement. What do I do now?
    • I’m an Administrator but I can’t log in to accept the User Agreement. What do I do?
    • I represent a software house. Do I need to accept the user Agreement?
  • Release 5
    • What is Release 5?
    • What changes were included in Release 5?
    • When did Release 5 go live?
    • Are the A2A Technical Specifications and Release Notes available to view?
    • Why do the A2A Technical Specifications move from Release 3 to Release 5?
    • How do I keep up-to-date with any developments?
• News and updates
  • 2017
    • Updated Executive Dashboard Management Information Now Available - April 2017
    • Claims Portal: Insurer Index Update for RTA A2A Users
    • IMPORTANT: Claims transfer process explained
    • Claims Portal Behaviour Committee guidance update
    • Updated Executive Dashboard Management Information Now Available - January 2017 (1)
    • Claims Portal: Insurer Index Update for RTA A2A Users v180
    • Claims Portal: Insurer Index Update for RTA A2A Users v183
    • IMPORTANT: Claims transfer process explained (1)
    • Updated Executive Dashboard Management Information Now Available - January 2017 (2)
    • Claims Portal: Insurer Index Update for RTA A2A Users v180 (1)
    • Archived claims tab removal
    • New look Claims Portal website
    • Claims Portal service availability - Sunday 28 and Bank Holiday Monday 29 May 2017
    • Claims Portal: Insurer Index Update for RTA A2A Users v184
    • Claims Portal: Insurer Index Update for RTA A2A Users v185
    • Updated Executive Dashboard Management Information Now Available - April 2017 (1)
    • Claims Portal: Insurer Index Update for RTA A2A Users v187
    • Updated Executive Dashboard Management Information Now Available - May 2017
    • Claims Portal: Insurer Index Update for RTA A2A Users v188
    • CRU validation - notification of changes - relating to web user compensators
    • Claims Portal: Insurer Index Update for RTA A2A Users v189
    • Claims Portal: Claims Portal update - A2A Integration/Test site Users only
    • Updated Executive Dashboard Management Information Now Available - June 2017
    • Claims Portal: Insurer Index Update for RTA A2A Users v190
    • Invitation to submit ideas
    • Claims Portal: Insurer Index Update for RTA A2A Users v192
    • Updated Executive Dashboard Management Information Now Available - July 2017
    • Claims Portal: Insurer Index Update for RTA A2A Users v193
    • Claims Portal: Insurer Index Update for RTA A2A Users v194
    • Claims Portal: Top tips on viewing the Portal and when to accept, reject or re-assign a claim
    • Updated Executive Dashboard Management Information Now Available - August 2017
  • 2016
    • Claims Portal and Developments in 2016 (Release 5)
    • Claims Portal Data Cleaning Exercise
    • Claims Portal Data Cleaning Exercise Reminder
    • Release 5 - Data Cleaning Exercise - Reminder
    • Release 5 - Data Cleaning Exercise - Update
    • Claims Portal: Insurer Index Update for RTA A2A Users
    • Draft timetable for Claims Portal Release 5
    • BT Broadband issues with using the Portal
    • Claims Portal: Insurer Index Update for A2A Users
    • Claims Portal: Insurer Index Update for RTA A2A Users -v171
    • Claims Portal - A2A user workshop - Just under a week to go!
    • Claims Portal: Insurer Index Update for RTA A2A Users - v174
    • Follow up to Release 5 - A2A Developers Workshop.
    • Important information - User access audit.
    • Updated Executive Dashboard Management Information Now Available - May 2016
    • Claims Portal service availability - Monday 29 August
    • Updated Executive Dashboard Management Information Now Available - August 2016
    • Updated Claims Portal User Agreements
    • Countdown to Release 5 update - 13 September 2016
    • User Agreements - Action required by your system Administrator
    • Countdown to Release 5 update – Final A2A Technical Documentation
    • Claims Portal service availability update – Thursday 6 October 2016
    • Countdown to Release 5 – User Interface Development Agreements and integration preparation.
    • Release 5 update – Availability of web training and A2A integration site
    • Release 5 update – A2A test documentation for Release 5 and Bulk Transfer
    • Important Announcement – Availability of web training and A2A integration site
    • Important Release 5 update – Training site and A2A integration site upgrade
    • Important Release 5 reminder – Acceptance of Claims Portal User Agreements
    • Important Update to RTA A2A Technical specifications
    • Countdown to Release 5 – Latest update 24 October 2016
    • Claims Portal service availability update – Saturday 5th and Sunday 6th November 2016
    • Claims Portal: Insurer Index Update for RTA A2A Users - v175
    • Countdown to Release 5 - Latest update 2 November 2016
    • Updated Executive Dashboard Management Information Now Available October 2016
    • Important reminder for Software Houses – User Interface Development Agreement and Release 5 Preparation
    • Claims Portal: Insurer Index Update for RTA A2A Users - v177
    • Release 5 A2A announcement - Updated technical documentation and final process version
    • Countdown to Release 5 – Important information in readiness for Go Live
    • Important Release 5 Announcement - Go Live update
    • Claims Portal: Insurer Index Update for RTA A2A Users - v178
    • Important - Release 5 implementation preparation starts tomorrow
    • Important information - Claims Portal availability 9pm tonight
    • Release 5 is now live!
    • Updated Executive Dashboard Management Information Now Available - November 2016
    • Claims Portal Helpdesk - Christmas Opening Hours
    • Updated Executive Dashboard Management Information Now Available - June 2016