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- About
- Register for the Portal
- Administrator
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Claimant Representative
- Logging in
- Introduction to the process
- Completing & Sending a Claim
- Dealing with the Insurer/Compensator response
- Creating an Interim Settlement Pack
- Interim Settlement Pack response from Insurer/Compensator
- Creating a Stage 2 Settlement Pack
- Counter offers
- Submitting Additional damages
- Additional damages - outcome
- Creating a Court Proceedings Pack Request
- Review a Court Proceedings Pack
- Compensator
- Developer
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More from us
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Transferring claims process
- Can I transfer large numbers of claims to a different organisation?
- How do I request a claims transfer?
- Are there a minimum number of claims that can be transferred?
- What types of claims can be transferred?
- Can draft CNFs be transferred?
- Who can request a claims transfer?
- How long will it take to complete the transfer?
- Does the claim transfer function work the same for web and A2A users?
- How should I prepare other parties for the claim transfer?
- What options do I have to transfer claims?
- What information do you need to complete a claims transfer?
- What will happen if a claim does not successfully transfer?
- Will timeouts be interrupted on claims being transferred?
- How will I know a claim I’m working with has been transferred?
- Will the original source organisation information change if a claim is transferred from one claimant representative to another?
- What visibility will the Source Organisation have after the transfer?
- Data Retention Policy
- Audit
- GDPR - Deletion of Claims
- Notifications
- Search archived claims
- How to troubleshoot common errors logging onto the Portal
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Transferring claims process
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News and updates
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2019
- Claims Portal: Insurer Index Update for RTA A2A Users v218
- Notification of SSL certificate replacement on 14 January 2019
- Executive Dashboard Management Information Now Available - December 2018
- Executive Dashboard Management Information Now Available - January 2019
- Notification of SSL certificate update Monday 25 March 2019
- Important! Scheduled maintenance Sunday 10 March 2019
- Important information - Re-assigning Claims
- Claims Portal: Insurer Index Update for RTA A2A Users v216
- Executive Dashboard Management Information Now Available - February 2019
- Important reminder to all Users of the Claims Portal
- IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019
- Executive Dashboard Management Information Now Available - March 2019
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1
- Executive Dashboard Management Information Now Available - April 2019
- Important message to all A2A Users
- Sign up now to receive regular email updates on the Whiplash Reforms programme
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (1)
- Important message to all A2A Users (1)
- Executive Dashboard Management Information Now Available - April 2019 (1)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2) (1)
- Important message to all A2A Users (1) (1)
- Important! Scheduled maintenance Sunday 10 March 2019 (1)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3)
- Insurer Index Update for RTA A2A Users v221
- Executive Dashboard Management Information Now Available - June 2019
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3) (1)
- Claims Portal Administrators - Save the Date!
- Executive Dashboard Management Information Now Available - July
- Executive Dashboard - July
- Executive Dashboard Management Information Now Available - August
- Important! Scheduled maintenance update to All Users
- Important! Scheduled maintenance update to All Users - 12/13 October 2019
- Notification of security changes - Thursday 10 October 2019
- Executive Dashboard Management Information Now Available - September
- Insurer Index Update for RTA A2A Users v222
- Executive Dashboard Management Information Now Available - October
- Important! Please take note - Using the Insurer Index
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2018
- Release 6 – GDPR update and Release 6 implementation date
- Notification of SSL certificate replacement on 26 March 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE
- Excessive automated messaging: – attention of A2A Users and Developers
- Updated Executive Dashboard Management Information Now Available - December 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v197 UPDATE
- Updated Executive Dashboard Management Information Now Available - December 2017
- Update on latest Claims Portal website User enhancements
- Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index (1)
- Updated Executive Dashboard Management Information Now Available - February 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE (1)
- Top Tips for Administrators - March 2018 – Checking expiry date
- Claims Portal Helpdesk Easter Opening Hours
- Claims Portal: Insurer Index Update for RTA A2A Users v200
- Release 6 - GDPR action plan
- Claims Portal 2018 developments – announcing Release 6
- Claims Portal: Insurer Index Update for RTA A2A Users v201
- Updated Executive Dashboard Management Information Now Available - April 2018
- Top Tips for Administrators - April 2018 – Creating a second Administrator
- Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
- Planned maintenance on 7 May 2018 – attention of All Portal Users
- Updated Executive Dashboard Management Information Now Available - May 2018
- Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
- Claims Portal website issue on 5 June 2018 - now resolved
- Updated Executive Dashboard Management Information Now Available - March 2018
- Top Tips for Administrators - June 2018 – Fraud prevention
- Claims Portal: Insurer Index Update for RTA A2A Users v204
- Release 6 Update and Release 6 workshops on 10 and 11 July
- Release 6 Deployment begins – create your Release 5 claims now
- Executive Dashboard Management Information Now Available - June 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v205
- Planned maintenance on Sunday 8 July 2018 – attention of All Portal Users (1)
- Top Tips for Administrators - July 2018 – Is your Portal account due to expire – what to do next
- Claims Portal: Insurer Index Update for RTA A2A Users v206
- Executive Dashboard Management Information Now Available - June 2018 (1)
- Ensure you are ready for Release 6
- Release 6 - Deletion of draft CNFs
- Release 6 - Attn of A2A Developers - Final technical specifications
- Release 6 changes - Removal of 1 day notifications
- Executive Dashboard Management Information Now Available - July 2018
- Release 6 Portal changes - Deletion of Claims
- Release 6 changes - Referral source
- Release 6 changes - Attachments
- Release 6 changes - CRU validations for A2A Users
- Changes to Claims Portal User Agreement
- Release 6 changes - Global offers and funding section
- Executive Dashboard Management Information Now Available - August 2018
- Final preparations for Release 6 before implementation and go live on 8 October 2018
- Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation (1)
- Release 6 changes - Claims Portal Web User Webinar
- Release 6 version numbers and timelines - attn of A2A Developers
- Release 6 has been implemented – 08 October 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v208
- 14 October – Claims Portal planned maintenance update to All Users
- Executive Dashboard Management Information Now Available - September 2018
- Claims Portal Data Cleansing – Attention of all Users – 16 October 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v210
- Claims Portal User Agreement Acceptance
- Release 6 Fixes - New package and version numbers - Attn of Developers
- Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack
- Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack (1)
- Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers
- Executive Dashboard Management Information Now Available - October 2018
- New functionality to search archived claims - Attn all Users
- Claims Portal User Agreement Acceptance - Attn A2A Users
- Claims Portal: Insurer Index Update for RTA A2A Users v211
- Executive Dashboard Management Information Now Available - November 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v212
- Christmas Top Tips - The gift of time - Expiry dates
- Claims Portal Helpdesk – Christmas and New Year opening hours
- Christmas Top Tips - The gift of time - Expiry dates (1)
- Christmas Top Tips - New organisation name? Update your Portal account today
- Christmas Top Tips - Are you making the most out of your Portal account? Training is not just for Christmas!
- Christmas Top Tips - Fraud prevention – Be secure over the festive season and beyond
- Christmas Top Tips - Administrator Role and Responsibilities/On Boarding Pack – A gift from us to you!
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2019