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News and Updates 2023
- Scheduled Maintenance - 12 January 2023 - Production site only
- A2A Token - Release date of Tuesday 24th January 2023
- Security Enhancements - New Password Validation Rules Update
- Web Users Only Reminder - Security Enhancements - New Password Validation Rules
- Frequently Asked Questions on A2A Token and new Password validation rules
- RTA Insurer Index v269
- Password Rules
- Notification of Password Validation Rules
- A2A Token Reminder - Release date of Tuesday 24th January 2023
- A2A User Only - Release of A2A Token in Production
- RTA Insurer Index v270
- A2A users only – Important update on the extension to parallel running in Production and Test for A2A token changes
- Notification of SSL Certificate update in Production only - Tuesday 7th March 2023
- Software Providers Only – A2A Password Resets
- A2A users only – Important update on the parallel running in Production and Test for A2A token changes
- A2A users only – Important update on the parallel running in Production and Test for A2A token changes (1)
- Scheduled Maintenance - 25th and 26th of March 2023
- RTA Insurer Index v271
- A2A Token - Parallel Running In Production & Test
- Notification of SSL Certificate update in Production only - Tuesday 7th March 2023 (1)
- A2A Token - Parallel Running In Production & Test (1)
- Important: A2A Token – Moving to New Endpoints
- Important - 12th March - End Date for A2A Token - Parallel Running in Production and Test
- Executive Dashboard February 2023
- Scheduled Maintenance - Integration/Test Site - Thursday 16th March
- Reminder - Scheduled Maintenance - Production - March 25th and 26th
- Executive Dashboard March 2023
- Important: A2A users
- RTA A2A Insurer Index V272
- Important: A2A users – Have you Changed your password in the last 90 days?
- RTA A2A Insurer Index V273
- Claims Portal - Platform Upgrade and Funding Changes
- Executive Dashboard April 2023
- RTA Insurer Index v274
- Scheduled Maintenance - Production Site - Wednesday 7th June
- Scheduled Maintenance - Production Site - Wednesday 7th June (1)
- Executive Dashboard May 2023
- RTA Insurer Index v276
- Noise Induced Hearing Loss claims in the Portal
- Executive Dashboard June 2023
- RTA Insurer Index v277
- RTA A2A Insurer Index V278
- Executive Dashboard July 2023
- RTA A2A Insurer Index V279
- Executive Dashboard August 2023
- RTA Insurer Index V281
- Noise Induced Hearing Loss List
- Insurer Index Update for RTA A2A Users v283
- Claims Portal emails
- Claims Portal - Whitelisting email addresses
- Site Maintenance - Sunday 22nd October
- Executive Dashboard September 2023
- SSL Certificate update A2A Integration/Test environment - Monday 30th October 2023
- Insurer Index Update for RTA A2A Users v285
- Site Maintenance - Sunday 22nd October - Reminder
- Insurer Index Update for RTA A2A Users v286
- Insurer Index Update for RTA A2A Users v287
- Insurer Index Update for RTA A2A Users v288
- Insurer Index Update for RTA A2A Users v289
- Executive Dashboard Management Information Now Available - October 2023
- Claims Portal Simplified User guide
-
News and Updates 2022
- Claims Portal User Survey
- RTA Insurer Index Update - Version 254
- Executive Dashboard - December 2021
- RTA Insurer Index Update - Version 258
- Scheduled Maintenance 08 February 2022
- Executive Dashboard - January 2022
- Introduction of Multi-Factor Authentication – next steps
- Multi-Factor Authentication (MFA) User Guide
- Notification of SSL Certificate update - Tuesday 08 March 2022
- Notification of security changes – disabling of some versions of Cipher Suite on TLS Protocol
- RTA Insurer Index Update - Version 260
- Deadline for Multi-Factor Authentication Verification 09 March 2022
- Deadline Extended for Multi-Factor Authentication (MFA) Verification Site to 11 March 2022
- Notification of Network Maintenance - Wednesday 30 March 2022
- Upgrade date extended to 28 March for security changes – disabling of some versions of Cipher Suite on TLS Protocol
- Multi-Factor Authentication (MFA) User Guide (1)
- Multi-Factor Authentication (MFA) is now live
- Claims Portal Update
- RTA Insurer Index Update - Version 261
- Administrator set-up for Multi-Factor Authentication (MFA) access
- Notification of Production Site Maintenance - Sunday 22 May 2022
- Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May
- RTA Insurer Index Update - Version 262
- Executive Dashboard - May 2022
- Important Security Upgrades to Supported Browsers
- A2A Users only - Introduction of a Token for authentication
- Notification of Important Security Upgrades to Supported Browsers
- Testing Supported Browsers on the Claims Portal Training Site
- Notification of Security Upgrades to Supported Browsers from Tuesday 12 July 2022
- Claims Portal’s new Chair: Phil Dicken
- RTA Insurer Index Update - Version 264
- Security Upgrades to Supported Browsers is now live
- A2A Users only - Introduction of A2A Token Timing Plan
- A2A Users only – Updated Technical Specifications for A2A Token
- RTA A2A Insurer Index V265
- Reminder: Updated Technical Specifications Available for A2A Token
- Executive Dashboard - July 2022
- A2A Users only – Reminder of A2A Token Timing Plan
- Updated Technical Specifications Available for A2A Token
- A2A Token - Updated Timing Plan
- Claims Notification Form (CNF) timeouts for Monday 19th September
- Notification of updated Privacy Policy
- Executive Dashboard - August 2022
- Important: CNF timeouts due to Bank Holiday
- A2A users only – Workshop for A2A Token Implementation
- Reminder: Claim Notification Form (CNF) time-outs due to Bank Holiday
- Reminder – Draft Technical Specifications and Workshop for A2A Token
- A2A users only – Access to Integration for Testing A2A Token
- A2A RTA Insurer Index 266
- Notification of SSL Certificate update - Tuesday 15 November 2022
- Security Enhancements - Notification of New Password Validation Rules
- A2A users only – Presentation from Workshop for A2A Token Implementation
- A2A Users Only - Final Technical Specifications Available for A2A Token
- A2A users only – Recording available from Workshop for A2A Token Implementation
- Reminder - A2A users only – Access to Integration for Testing A2A Token
- A2A users only – Integration testing for A2A Token
- Reminder - Notification of SSL Certificate update - Tuesday 15 November 2022
- Claims Portal Helpdesk - Christmas Opening Hours December 2022 to January 2023
- A2A users only - Important update on the use of A2A Test/Integration Site
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News and Updates 2021
- Scheduled Maintenance
- Executive Dashboard Management Information Now Available - January 2021
- Insurer Index Update for RTA A2A Users v236
- Updated - Executive Dashboard Management Information Now Available - January 2021
- Production Site Maintenance Activity
- Notification of SSL Certificate update - Monday 29 March 2021
- Executive Dashboard Management Information Now Available - February 2021
- Insurer Index Update for RTA A2A Users v237
- RTA Pre-Action Protocol amendments
- Extraordinary Maintenance Activity
- Insurer Index Update for RTA A2A Users v238
- Update - RTA Pre-Action Protocol amendments
- RTA Pre-Action Protocol amendments - Release 7 A2A Notes now available
- Important information - March Executive Dashboard
- Executive Dashboard Management Information Now Available - March 2021
- RTA Pre-Action Protocol amendments - Release 7 A2A Technical Specifications now available
- Important Update - Release 7
- Important Update - Release 7 Technical Specifications
- SCHEDULED MAINTENANCE (1)
- Insurer Index Update for RTA A2A Users v239
- Important Update - New Version of Release 7 Technical Specifications
- Executive Dashboard Management Information Now Available - April 2021
- Important Update - New Version of Release 7 A2A Test Plan
- Release 7 - Web Interface amendments
- Important Update - New Version of Release 7 Technical Specifications (1)
- Release 7 Update - Defects
- Official Injury Claim
- Release 7 Guide for Web Users
- Attention A2A Users - Release 7 Deployment
- Insurer Index Update for RTA A2A Users v244
- Executive Dashboard Management Information Now Available - May 2021
- Release 7 Fixes
- Release 7 Fixes - Deployed 22/06/2021
- Small scheduled Release – deployment in A2A Integration 24 June 2021
- Attention Claims Portal Administrators
- Small scheduled Release – deployment in A2A Integration 13 July 2021
- Scheduled Maintenance July 2021
- Scheduled Maintenance July 15 2021
- Executive Dashboard Management Information Now Available - June 2021
- Scheduled Maintenance 24 August 2021
- Login Credentials security
- Small scheduled Release – Update to A2A schema
- Login Credentials Security - All Claims Portal users
- Notification of SSL Certificate update - Tuesday 09 November 2021
- RTA Insurer Index Update - Version 248
- Scheduled Maintenance 09 November 2021 and 11 November 2021
- Executive Dashboard - October 2021
- Claims Portal Helpdesk - Christmas Opening Hours December 2021 to January 2022
- Executive Dashboard - November 2021
- RTA Insurer Index Update - Version 252
-
News and updates 2020
- Insurer Index Update for RTA A2A Users v226
- Important - Scheduled Maintenance
- Notification of SSL certificate update Tuesday 24 March 2020
- Important - Executive Dashboard Update
- Executive Dashboard Management Information Now Available - February 2020
- Important notice - Administrators, please read
- Important notice - Accessing the Portal for homeworkers
- Important update - Statement of truth
- Insurer Index Update for RTA A2A Users v227
- Statement of truth - Additonal note
- COVID-19 - A message from Claims Portal Ltd
- Executive Dashboard Management Information Now Available - March 2020
- Insurer Index Update for RTA A2A Users v232
- Important Update: Early May Bank Holiday
- Executive Dashboard Management Information Now Available - April 2020
- Statements of Truth
- Claims Portal Development Update
- Top Tip – How to Troubleshoot Login Failed Error Messages
- Service Level Agreement
- Executive Dashboard Management Information Now Available - May 2020
- Extraordinary Maintenance
- Reminder - Extraordinary Maintenance
- Changes to Data Retention rules
- Changes to the Stage 2 Settlement Pack Negotiation Functionality
- Claims Portal Helpdesk
- Executive Dashboard Management Information Now Available - June 2020
- Update - Visual changes to the Executive Dashboard
- Attention A2A Users – Changes to Technical Specifications
- Executive Dashboard Management Information Now Available - July 2020
- Scheduled maintenance notice
- Executive Dashboard Management Information Now Available - August 2020
- Executive Dashboard Management Information Now Available - September 2020
- Attention A2A Users
- Login Credentials Security – All Claims Portal Users
- Login Credentials Security – A2A Users
- Executive Dashboard Management Information Now Available - October 2020
- Executive Dashboard Management Information Now Available - November 2020
- Executive Dashboard Management Information Now Available - December 2020
-
News and updates 2019
- Claims Portal: Insurer Index Update for RTA A2A Users v218
- Notification of SSL certificate replacement on 14 January 2019
- Executive Dashboard Management Information Now Available - December 2018
- Executive Dashboard Management Information Now Available - January 2019
- Notification of SSL certificate update Monday 25 March 2019
- Important! Scheduled maintenance Sunday 10 March 2019
- Important information - Re-assigning Claims
- Claims Portal: Insurer Index Update for RTA A2A Users v216
- Executive Dashboard Management Information Now Available - February 2019
- Important reminder to all Users of the Claims Portal
- IMPORTANT: Availability of the Claims Portal Website – Thursday 21 March 2019
- Executive Dashboard Management Information Now Available - March 2019
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1
- Executive Dashboard Management Information Now Available - April 2019
- Important message to all A2A Users
- Sign up now to receive regular email updates on the Whiplash Reforms programme
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (1)
- Important message to all A2A Users (1)
- Executive Dashboard Management Information Now Available - April 2019 (1)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (2) (1)
- Important message to all A2A Users (1) (1)
- Important! Scheduled maintenance Sunday 10 March 2019 (1)
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3)
- Insurer Index Update for RTA A2A Users v221
- Executive Dashboard Management Information Now Available - June 2019
- Notification of security changes – disabling of TLS 1.0 and TLS 1.1 (3) (1)
- Claims Portal Administrators - Save the Date!
- Executive Dashboard Management Information Now Available - July
- Executive Dashboard Management Information Now Available - August
- Executive Dashboard - July
- Important! Scheduled maintenance update to All Users
- Important! Scheduled maintenance update to All Users - 12/13 October 2019
- Notification of security changes - Thursday 10 October 2019
- Executive Dashboard Management Information Now Available - September
- Insurer Index Update for RTA A2A Users v222
- Executive Dashboard Management Information Now Available - November
- Important! Scheduled maintenance update to All Users (1)
- Executive Dashboard Management Information Now Available - October
- Important! Please take note - Using the Insurer Index
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News and updates 2018
- Release 6 – GDPR update and Release 6 implementation date
- Notification of SSL certificate replacement on 26 March 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE
- Excessive automated messaging: – attention of A2A Users and Developers
- Updated Executive Dashboard Management Information Now Available - December 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v197 UPDATE
- Updated Executive Dashboard Management Information Now Available - December 2017
- Update on latest Claims Portal website User enhancements
- Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index (1)
- Updated Executive Dashboard Management Information Now Available - February 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v198 UPDATE (1)
- Top Tips for Administrators - March 2018 – Checking expiry date
- Claims Portal Helpdesk Easter Opening Hours
- Claims Portal: Insurer Index Update for RTA A2A Users v200
- Release 6 - GDPR action plan
- Claims Portal 2018 developments – announcing Release 6
- Claims Portal: Insurer Index Update for RTA A2A Users v201
- Updated Executive Dashboard Management Information Now Available - April 2018
- Top Tips for Administrators - April 2018 – Creating a second Administrator
- Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud
- Planned maintenance on 7 May 2018 – attention of All Portal Users
- Updated Executive Dashboard Management Information Now Available - May 2018
- Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London
- Claims Portal website issue on 5 June 2018 - now resolved
- Updated Executive Dashboard Management Information Now Available - March 2018
- Top Tips for Administrators - June 2018 – Fraud prevention
- Claims Portal: Insurer Index Update for RTA A2A Users v204
- Release 6 Update and Release 6 workshops on 10 and 11 July
- Release 6 Deployment begins – create your Release 5 claims now
- Executive Dashboard Management Information Now Available - June 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v205
- Planned maintenance on Sunday 8 July 2018 – attention of All Portal Users (1)
- Top Tips for Administrators - July 2018 – Is your Portal account due to expire – what to do next
- Claims Portal: Insurer Index Update for RTA A2A Users v206
- Executive Dashboard Management Information Now Available - June 2018 (1)
- Ensure you are ready for Release 6
- Release 6 - Deletion of draft CNFs
- Release 6 - Attn of A2A Developers - Final technical specifications
- Release 6 changes - Removal of 1 day notifications
- Executive Dashboard Management Information Now Available - July 2018
- Release 6 Portal changes - Deletion of Claims
- Release 6 changes - Referral source
- Release 6 changes - Attachments
- Release 6 changes - CRU validations for A2A Users
- Changes to Claims Portal User Agreement
- Release 6 changes - Global offers and funding section
- Executive Dashboard Management Information Now Available - August 2018
- Final preparations for Release 6 before implementation and go live on 8 October 2018
- Release 6 changes - Guidance for Web Users to prepare for Release 6 – with less than three weeks to go until implementation (1)
- Release 6 changes - Claims Portal Web User Webinar
- Release 6 version numbers and timelines - attn of A2A Developers
- Release 6 has been implemented – 08 October 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v208
- 14 October – Claims Portal planned maintenance update to All Users
- Executive Dashboard Management Information Now Available - September 2018
- Claims Portal Data Cleansing – Attention of all Users – 16 October 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v210
- Claims Portal User Agreement Acceptance
- Release 6 Fixes - New package and version numbers - Attn of Developers
- Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack
- Top Tips for Administrators – October 2018 – Administrator Role and Responsibilities/ On Boarding Pack (1)
- Release 6 fixes now deployed in Production - New package and version numbers - Attn of Developers
- Executive Dashboard Management Information Now Available - October 2018
- New functionality to search archived claims - Attn all Users
- Claims Portal User Agreement Acceptance - Attn A2A Users
- Claims Portal: Insurer Index Update for RTA A2A Users v211
- Executive Dashboard Management Information Now Available - November 2018
- Claims Portal: Insurer Index Update for RTA A2A Users v212
- Christmas Top Tips - The gift of time - Expiry dates
- Christmas Top Tips - The gift of time - Expiry dates (1)
- Christmas Top Tips - New organisation name? Update your Portal account today
- Christmas Top Tips - Are you making the most out of your Portal account? Training is not just for Christmas!
- Christmas Top Tips - Fraud prevention – Be secure over the festive season and beyond
- Christmas Top Tips - Administrator Role and Responsibilities/On Boarding Pack – A gift from us to you!
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News and Updates 2017
- Updated Executive Dashboard Management Information Now Available - April 2017
- Claims Portal: Insurer Index Update for RTA A2A Users
- IMPORTANT: Claims transfer process explained
- Claims Portal Behaviour Committee guidance update
- Updated Executive Dashboard Management Information Now Available - January 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v180
- Claims Portal: Insurer Index Update for RTA A2A Users v183
- IMPORTANT: Claims transfer process explained (1)
- Updated Executive Dashboard Management Information Now Available - January 2017 (2)
- Claims Portal: Insurer Index Update for RTA A2A Users v180 (1)
- Archived claims tab removal
- New look Claims Portal website
- Claims Portal service availability - Sunday 28 and Bank Holiday Monday 29 May 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v184
- Claims Portal: Insurer Index Update for RTA A2A Users v185
- Updated Executive Dashboard Management Information Now Available - April 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v187
- Updated Executive Dashboard Management Information Now Available - May 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v188
- CRU validation - notification of changes - relating to web user compensators
- Claims Portal: Insurer Index Update for RTA A2A Users v189
- Claims Portal: Claims Portal update - A2A Integration/Test site Users only
- Updated Executive Dashboard Management Information Now Available - June 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v190
- Invitation to submit ideas
- Claims Portal: Insurer Index Update for RTA A2A Users v192
- Updated Executive Dashboard Management Information Now Available - July 2017
- Claims Portal: Insurer Index Update for RTA A2A Users v193
- Claims Portal: Insurer Index Update for RTA A2A Users v194
- Claims Portal: Top tips on viewing the Portal and when to accept, reject or re-assign a claim
- Updated Executive Dashboard Management Information Now Available - August 2017
- Claims Portal: Important Message – Please pass to your IT Department - Countdown to 29 November
- Updated Executive Dashboard Management Information Now Available - August 2017 (1)
- Claims Portal: Insurer Index Update for RTA A2A Users v195
- Check your browser. Are you using the latest supported version – Internet Explorer 10 or above?
- Claims Portal - Important Message – Please pass to your IT Department
- Is your Development team ready to make the Portal IT changes by 29 November?
- Updated Executive Dashboard Management Information Now Available - August 2017 (1) (1)
- Claims Portal - High Priority – Please pass to your IT Department
- New desktop audit process to be introduced from December 2017
- Claims Portal - Are you ready for 29 November?
- Claims Portal - Are you ready for 29 November? Please pass this message to your IT department.
- Updated Executive Dashboard Management Information Now Available - November 2017
- Portal Upgrades
-
News and Updates 2023
- Register for the Portal
- Administrator
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Claimant Representative
- NIHL List
- Logging in
- Introduction to the process
- Completing & Sending a Claim
- Dealing with the Insurer/Compensator response
- Creating an Interim Settlement Pack
- Interim Settlement Pack response from Insurer/Compensator
- Creating a Stage 2 Settlement Pack
- Counter offers
- Submitting Additional damages
- Additional damages - outcome
- Creating a Court Proceedings Pack Request
- Review a Court Proceedings Pack
- GDPR - Deletion of Claims
- Unrepresented Claimant
- Compensator
- Developer
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