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How will I know a claim I’m working with has been transferred?

This will depend on whether you are a web or A2A user.

Web users will see the Claim Transfer icon (shown below) in their worklist and if the mouse cursor is placed on the icon details of the transfer will display.

The exact date and time the claim transfer took place can be viewed by clicking the View Process History icon in the Worklist.

When the Process History displays you can find the Claim Transfer activity by searching for the icon.

Users that have an A2A solution will receive notifications for the transferred claims, from the point of transfer. Each notification will contain the message “The Claim 0000000000001 has been successfully transferred from “Source Organisation” to “Destination Organisation”.