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How long will it take to complete the transfer?

Once you have emailed the completed Claim Transfer form, someone will be in touch with you within five working days to discuss the details of your request. The time it takes to complete the transfer will vary depending on whether your organisation is a web or A2A user.

  • Transferring claims between two organisations that are both web users is easier, and CPL will complete the transfer within 5 working days of approving and scheduling the transfer request.
  • If either the source or destination organisations are A2A users CPL will need additional time to understand the details of how your organisation or software provider has implemented the Bulk Transfer capability and if there is a need for further testing of your A2A implementation before the transfer can be approved and scheduled. Additional testing will require CPL IT support therefore we recommend that you contact us at least 20 working days in advance of your preferred transfer date.