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Does the claim transfer function work the same for web and A2A users?

The tool that CPL uses to transfer claims from one organisation to another works the same for both web and A2A users, although how you see transferred claims in your account will depend on whether you are a web or A2A user.

  • All web users will be able to see and work with transferred claims as they usually would. See below for details.
  • How A2A users see and work with transferred claims will depend on how your organisation or software provider has implemented the Bulk Transfer capability into the application you use to access Claims Portal claims. Please contact your A2A developer for specific information about Bulk Transfer.