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What claims will be deleted?

Claims Portal will identify and delete claims on a daily basis according to rules set in the system.

With the exception of claims that involve children, claims that are in the following application status that have been inactive for a period of time will be deleted.

A claim will be identified as involving a child and it will not be deleted if the current date minus the claimant’s date of birth means they are less than 18 years old.

Note: If a child becomes of age during the life of a claim it will follow the process flow of an adult claim, meaning the data retention rules below will apply.

Last update made Claims Phase
More than 30 days ago Fraud stated
More than 60 days ago                              Claims Rejected to CR (Claimant Representative)
More than 90 days ago Claims Data/Input (drafts created, but not sent to a compensator)
More than 365 days (1 year) ago   Court Proceedings Pack Form
  Court Proceeding Pack Form Response
  Stage 2 Settlement Pack Additional Damages Decision CR
  Stage 2 Settlement Pack Additional Damages Request
  Stage 2 Settlement Pack Agreed CR
  Stage 2 Settlement Pack All Damages Agreed
  Stage 2 Settlement Pack All Damages Agreed CR
  Stage 2 Settlement Pack Counter Offer
  Stage 2 Settlement Pack Counter Offer Decision
  Stage 2 Settlement Pack No Damages Agreed
  Stage 2 Settlement Pack No Damages Agreed CR
  Stage 2 Settlement Pack Not Agreed CR
  Stage 2 Settlement Pack Original Damages Not Agreed
  Start S2SP Additional Damages
  Stage 2 Settlement Pack Additional Damages Timeout    
      Stage 2 Settlement Pack Agreement Decision

The following claims will be deleted based on their CNF sent date. If the current date minus the CNF send date means the claim has been in the portal for more than 5 years, then the claim will be deleted.

More than 1825 days (5 years) ago Acceptance of Partial Interim Payment
  Decision of Partial Interim Payment
  Interim Settlement Pack Form
  Interim Settlement Pack Rejected
  Liability Admitted
  Liability Admitted with Negligence
  Stage 2 Settlement Pack Form
  Start of Stage 2.1
  Waiting for Interim Payment
  Interim Payment Decision
  Interim Payment Decision Timeout

In addition, claims that are in the following application status will be automatically acknowledged after 30 calendar days.

  • Liability Decision Timeout
  • Liability Not Admitted
  • Stage 2 Settlement Pack Repudiation
  • Stage 2 Settlement Pack Confirmation
  • Stage 2 Settlement Pack Agreed
  • Stage 2 Settlement Pack Decision Timeout
  • End of Stage 2
  • Exit Process

When a claim is automatically acknowledged, it will fall into the standard housekeeping activities and will be archived and deleted after 30 days.