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Privacy Policy - website

Last updated: Tuesday, 22nd January 2019

Claims Portal respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Notice only applies to personal information that we collect through our website at https://www.claimsportal.org.uk/ (“Website”). For personal information that we collect when you use the Claims Portal itself, please see our Portal Privacy Policy.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

Quick links

We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.  

What does Claims Portal do?

What does Claims Portal do? Claims Portal Ltd (‘CPL’), registered office: c/o Fieldfisher, 6-12 Capital Drive, Linford Wood, Milton Keynes, United Kingdom, MK14 6XT, provides, via https://www.claimsportal.org.uk/, the functionality for claimant representatives ('Representatives'), compensators ('Compensators') and litigants in person (LIPs) to exchange all relevant claim information and documentation between, in line with the MoJ Pre-Action Protocol via the Rapid Claims Settlement Portal (the 'Portal'). It is a scheme for Employers Liability (EL), Public Liability (PL) and Motor claims of a value up to £25,000.

More information about the Portal and CPL can be found here.

What personal information does Claims Portal collect via the Website and why?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily
    We may ask you via the Website to provide your email address in order to register for use of the Portal.
  • Information that we collect automatically
    When you visit our Website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

    Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.  Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

    Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

Who does Claims Portal share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information; and
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

Legal basis for processing personal information

Our legal basis for collecting and using the personal information described above will generally be that it is within our legitimate interests to process that information, and those legitimate interests are not overridden by your data protection interests or fundamental rights and freedoms. We will let you know at the point we collect your personal data if we are relying on another legal basis.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.  For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy.

International data transfers

Specifically, our Website servers are located in the United Kingdom and we will not transfer your personal data outside of the European Union.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

You have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
  • In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice. 

How to contact us

CPL's Data Protection Officer is the Motor Insurance Bureau Chief Risk Officer who can be contacted at 6-12 Capital Drive, Milton Keynes, MK14 6XT or by email at: GDPREnquiries@mib.org.uk.