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News and Updates 2022

Update27/06/2022

A2A Users only - Introduction of a Token for authentication

As part of our continuing program to improve security for Claims Portal, we will be introducing a token to A2A messaging, similar to that commonly used in other systems.  Read more

Update27/06/2022

Notification of Important Security Upgrades to Supported Browsers

To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal will be introduced in July.  Read more

Update16/06/2022

Important Security Upgrades to Supported Browsers

To improve the portal’s performance for our customers and to ensure the security of the site, browser compatibility for optimum use of the Claims Portal will be introduced in the next month.  Read more

Management info14/06/2022

Executive Dashboard - May 2022

Claims Portal Ltd has released its monthly update to the Executive Dashboard.  Read more

Update24/05/2022

RTA Insurer Index Update - Version 262

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update28/04/2022

Notification of Production Site Maintenance - Saturday 30 April to Sunday 01 May

Please note that Claims Portal will be performing maintenance on the Production site from 14:00 (GMT) on Saturday 30th April 2022 until 12:00 (GMT) on Sunday 1st May 2022.  Read more

Update25/04/2022

Notification of Production Site Maintenance - Sunday 22 May 2022

Please note that on Sunday 22nd May 2022 between the hours of 05:00 to 19:00 (GMT) Claims Portal will be performing maintenance on the Production site.  Read more

Update19/04/2022

Administrator set-up for Multi-Factor Authentication (MFA) access

Claims Portal Limited recently introduced Multi-Factor Authentication (MFA) log in access to Claims Portal Limited.  Read more

Update14/04/2022

RTA Insurer Index Update - Version 261

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update01/04/2022

Claims Portal Update

We are implementing the following small changes to Claims Portal:  Read more

Update21/03/2022

Multi-Factor Authentication (MFA) access is now live

We are pleased to inform you that the Multi-Factor Authentication (MFA) log in access to Claims Portal Limited is now live  Read more

Update17/03/2022

Multi-Factor Authentication (MFA) User Guide

We have created a User Guide which provides step-by step instructions on how to log in to the Claims Portal from 21st March 2022.  Read more

Update15/03/2022

Notification of Network Maintenance - Wednesday 30 March 2022

Please note that on Wednesday 30 March between the hours of 21.00 to 01.00 (GMT) on 31 March 2022 Claims Portal will be conducting Network Maintenance.  Read more

Update15/03/2022

Upgrade date extended for security changes – disabling of some versions of Cipher Suite on TLS Protocol to Monday 28 March 2022

Please be advised that to maintain security, the use of some versions of Cipher Suite on TLS Protocol will be discontinued.  Read more

Update08/03/2022

Deadline Extended for Multi-Factor Authentication (MFA) Verification Site from Wednesday 9th March to Friday 11th March 2022

We recently contacted Administrators to log in to our Multi-Factor Authentication (MFA) verification website to confirm the credentials of all users within their organisation. The deadline for completion has now been extended to 11th March 2022.  Read more

Update04/03/2022

Deadline for Multi-Factor Authentication (MFA) Verification Site 09 March 2022

We recently contacted Administrators to log in to the Multi-Factor Authentication (MFA) verification website to confirm the credentials of all users within the organisation. The deadline for completion is 09 March 2022.  Read more

Update28/02/2022

RTA Insurer Index Update - Version 260

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update18/02/2022

Notification of SSL Certificate update - Tuesday 08 March 2022

Please note that on Tuesday 8th March between the hours of 08:00 to 08:30 (GMT) the SSL Certificate will be updated in the Production environment.  Read more

Update18/02/2022

Notification of security changes – disabling of some versions of Cipher Suite on TLS Protocol

Please be advised that to maintain security, the use of some versions of Cipher Suite on TLS Protocol will be discontinued.  Read more

Update17/02/2022

Multi-Factor Authentication (MFA) User Guide

Between 23rd February 2022 and 9th March 2022, Administrators will be required to confirm the log in credentials of all Claims Portal Limited users within their organisation.  Read more

Update15/02/2022

Introduction of Multi-Factor Authentication – next steps

Further to our recent correspondence, Claims Portal will shortly be implementing Multi-Factor Authentication (MFA) logging in credentials; this will introduce an additional layer of security for the verification of the identity of the user.  Read more

Management info14/02/2022

Executive Dashboard - January 2022

Claims Portal Ltd has released its monthly update to the Executive Dashboard.  Read more

Update07/02/2022

RTA Insurer Index Update - Version 258

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update07/02/2022

Scheduled Maintenance 08 February 2022

We will be performing system maintenance and there will be a short interruption of between 1 to 2 minutes  Read more

Update19/01/2022

RTA Insurer Index Update - Version 254

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update14/01/2022

Claims Portal User Survey

Claims Portal is seeking feedback from users, we would appreciate it if you could complete a short survey to let us know your thoughts.  Read more

Management info14/01/2022

Executive Dashboard - December 2021

Claims Portal Ltd has released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

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