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Update - RTA Pre-Action Protocol amendments


Following the communication on 16 March 2021 outlining the changes required to the Claims Portal workflows as a result of the amendments to the RTA Pre-Action Protocol, we have produced a project schedule for Release 7.

The key milestones for users are the publication of the technical specification notes and the updated RTA A2A specifications. During A2A integration users will need to deploy and test the changes, so should ensure the relevant resource is available during this time.

Release date of A2A Notes: Week commencing 12/04/2021
Release date of A2A Specs: Week commencing 26/04/2021


The teams involved in delivering these changes (MIB and CRIF) will be taking an agile approach to developing these enhancements, which enables them to anticipate, test and implement changes in a shorter, flexible and more intuitive manner. Due to the condensed timetable we are working to, there may be some changes to the plan above.

We understand the impact change to the Portal has on our Users, particularly the A2A community, and we are aware that users will already be making their own preparations for the launch of the Official Injury Claim (OIC).  We intend to provide as much information as possible at the earliest opportunity to help your teams prepare for the necessary changes.

To ensure you receive updates as soon as they are posted, sign up to the Portal newsletter. In the meantime please bring this communication to the attention of your IT department.

As with previous releases, feedback from a broad spectrum of Users is welcomed and is a key part of the project. To provide Release 7 feedback please contact


Tim Wallis
Chair, Claims Portal Ltd

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