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News and Updates 2021

Update10/09/2021

Update to A2A schema

Following the deployment of Release 7 on 31 May 2021, we will be implementing a small Release on 16 September 2021.  Read more

Management info02/09/2021

Login Credentials security - All Claims Portal users

Login Credentials Security – All Claims Portal Users  Read more

Update23/08/2021

Scheduled Maintenance

The Claims Portal A2A integration site and the Web Training site on Tuesday  24th August will be unavailable between the hours of 21:00 to 22:59.  Read more

Management info20/07/2021

Executive Dashboard Management Information Now Available - June 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update14/07/2021

Scheduled Maintenance July 15 2021

Following the successful deployment of Release 7 on 31 May 2021, there will be a further small release in A2A integration tomorrow morning 15 July 2021.  Read more

Update13/07/2021

Scheduled Maintenance - July 2021

The service will experience intermittent outages on Thursday 22nd of July from 21.00 to 22.00 UK time due to scheduled maintenance.  Read more

Update12/07/2021

Small scheduled Release – deployment in A2A Integration 13 July 2021

Following the successful deployment of Release 7 on 31 May 2021, Release 7 fixes on 22 June 2021 and small scheduled release on 29 June 2021, there will be a further small release in A2A integration tomorrow morning 13 July 2021.  Read more

Update08/07/2021

Attention Claims Portal Administrators

We have made some changes to our ‘Manage your account’ forms. These forms are used when you need to make a request that you cannot action yourself, as Administrator of your account.  Read more

Update23/06/2021

Small scheduled Release – deployment in A2A Integration 24 June 2021

Following the successful deployment of Release 7 on 31 May 2021 and Release 7 fixes on 22 June 2021, there will be a further small release in A2A integration tomorrow morning 24 June 2021.  Read more

Update22/06/2021

Release 7 Fixes - Deployed 22/06/2021

Following the deployment of Release 7 on 31st May 2021, we are doing a further Release to apply some minor fixes and enhancements. The Release was deployed in integration on 17 June 2021 and in production today 22 June 2021. During deployment on 22 June 2021, between 08:00 and 10:00am UK time the Portal application will not be available.  Read more

Management info17/06/2021

Executive Dashboard Management Information Now Available - May 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update17/06/2021

Release 7 Fixes

Following the deployment of Release 7 on 31st May 2021, we are doing a further Release to apply some minor fixes and enhancements. The Release will be deployed in integration on 17 June 2021 and in production on 22 June 2021.  Read more

Update01/06/2021

Insurer Index Update for RTA A2A Users v244

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update28/05/2021

Official Injury Claim

On the 31st May 2021 a new service is being launched called Official Injury Claim. The service can be used for motor accidents occurring on or after this date for accidents in England and Wales. Official Injury Claim handles personal injury claims up to £5,000, up to a total for all losses of £10,000  Read more

Update28/05/2021

Release 7 Guide for Web Users

Ahead of the Release 7 go live next week, we have prepared a guide for Web Users.  Read more

Update28/05/2021

Attention A2A Users - Release 7 Deployment

On Monday 31st May we are deploying Release 7 into the production site.  Read more

Update26/05/2021

Release 7 Update - Defects

Please note that the defects below have been fixed in a Release deployed in A2A Integration and Web, including Training.  Read more

Update24/05/2021

Important Update - New Version of Release 7 Technical Specifications

Important! The Release 7 Technical Specifications have been updated.  Read more

Update21/05/2021

Release 7 - Web Interface amendments

Please find below a summary of the changes deployed to the web training site on 18 May 2021 and going live on the web interface for claims raised on or after 31 May 2021 as part of Release 7.  Read more

Update18/05/2021

Important Update - New Version of Release 7 A2A Test Plan

Important! The Release 7 A2A Test Plan has been updated.  Read more

Update17/05/2021

Important Update - New Version of Release 7 Technical Specifications

Important! The Release 7 Technical Specifications have been updated.  Read more

Management info17/05/2021

Executive Dashboard Management Information Now Available - April 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update14/05/2021

Insurer Index Update for RTA A2A Users v239

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update11/05/2021

Important Update - Release 7 Technical Specifications

Important! The Release 7 Technical Specifications have been updated.  Read more

Update11/05/2021

Scheduled Maintenance Notice

SCHEDULED MAINTENANCE: All Claims Portal services will be unavailable between the hours of 05:00 and 19:00 on Sunday 23rd May 2021.  Read more

Update06/05/2021

Important Update - Release 7

Following the release of the Technical Specifications on 29 April 2021, please find a link to the A2A test plan for any A2A developers users who wish to undertake testing.  Read more

Update29/04/2021

RTA Pre-Action Protocol amendments - Release 7 A2A Technical Specifications now available

As per our previous communications and in line with the Release 7 plan, the Technical Specifications now available.  Read more

Management info27/04/2021

Executive Dashboard Management Information Now Available - March 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update20/04/2021

Important information - March Executive Dashboard

Due to an unresolved technical issue, Claims Portal are unable to produce the March Executive Dashboard.  Read more

Update14/04/2021

RTA Pre-Action Protocol amendments - Release 7 A2A Notes now available

As per our previous communication and in line with the Release 7 plan, the A2A notes are now available.  Read more

Update31/03/2021

Update - RTA Pre-Action Protocol amendments

Following the communication on 16 March 2021 outlining the changes required to the Claims Portal workflows as a result of the amendments to the RTA Pre-Action Protocol, we have produced a project schedule for Release 7.  Read more

Update23/03/2021

Insurer Index Update for RTA A2A Users v238

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update17/03/2021

Extraordinary Maintenance Activity

EXTRAORDINARY MAINTENANCE ACTIVIITY - All Claims Portal services will be unavailable on  Read more

Update16/03/2021

RTA Pre-Action Protocol amendments

In conjunction with the announcement of the increase in the small claims track limit and the launch of the Official Injury Claims service on 31 May 2021, the Ministry of Justice have announced some changes to the RTA Pre-Action Protocol. To reflect these changes in Claims Portal workflows, it will be necessary to make some amendments within the Claims Portal.  Read more

Update15/03/2021

Notification of SSL Certificate update - Monday 29 March 2021

Please note that on Monday 29 March between the hours of 08:00 to 08:30 the SSL Certificate will be updated in the PRODUCTION environment.  Read more

Management info15/03/2021

Executive Dashboard Management Information Now Available - February 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update15/03/2021

Insurer Index Update for RTA A2A Users v237

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update09/03/2021

Production Site Maintenance Activity

Maintenance of the production site is scheduled for Sunday 14th March from 7.00 am to 11.00 am. If you use the web browser or the A2A production service during this time you will experience multiple short term interruptions.  Read more

Management info01/03/2021

Updated - Executive Dashboard Management Information Now Available - January 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Management info18/02/2021

Executive Dashboard Management Information Now Available - January 2021

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update18/02/2021

Insurer Index Update for RTA A2A Users v236

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update20/01/2021

Scheduled Maintenance

The Claims Portal A2A integration site and the Web Training site on Thursday 28th January will be unavailable between the hours of 19:00 to 21:00.  Read more

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