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Service Level Agreement


During these unprecedented times the Claims Portal Team are continuing to work remotely. Please allow five working days for the team to respond to individual enquiries and requests to the Claims Portal helpdesk before raising your enquiry or request again with the helpdesk.

In line with the service level agreement (SLA), and working in date order, we endeavour to action all enquires as quickly as possible, and in most cases well within the five working day SLA.

The Claims Portal application continues to be fully operational and there is no disruption to the availability or performance of the system.

Your patience and cooperation during this time is appreciated.


Tim Wallis

Chair, Claims Portal Ltd

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