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Changes to Data Retention rules


We are making some changes to the data retention rules on the Claims Portal. There are two new rules being introduced on Wednesday 15 July 2020.

The first rule is regarding individual users (Please refer to the Claims Portal User Agreement for the definition of an Individual User).  A user that has not logged on to the Claims Portal for a period of 90 days will be automatically disabled. When a user has been disabled for 12 months, and no claims remain in the Portal or the Archive where the user has performed an action, the user will be automatically deleted from the Portal. The deletion is permanent so if the user wishes to use the Portal after being deleted, they will need be recreated by their Administrator.

The second rule impacts minors claims. Inactive claims where the claimant was under the age of 18 years at the time of the accident are retained in the Portal until the claimant reaches the age of 21 years and 1 month. After this time the claim will be permanently deleted from the Portal.

Although no action is required, please pass this to your IT department for information.

If you would like any further information on data retention please refer to the Claims Portal Data Retention Policy which is available on our website.


Tim Wallis

Chair, Claims Portal Ltd

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