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November Top tips – All Users – How to troubleshoot your log in issues


Based on the most common reasons Users contact the Helpdesk, we have put together a short guide which will help you troubleshoot problems accessing the Portal.

The new guide can be found on the Portal website which is a key reference point for new and existing Portal Users.

The website contains guidance for all User types on how to access the Portal, submit and progress a claim and the latest news and technical updates from the Portal team.

Here’s the links for guidance.

Claims Portal website -

Logging in troubleshooting quick reference guide -


Tim Wallis
Chair, Claims Portal Ltd

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